Manager, Mental Health and Substance Use, Community Services

Vancouver Island Health Authority; Electoral Area A; On-site; CAD 95,000 - 121,000; Full time

Job summary

Vancouver Island Health Authority is seeking a Manager, Mental Health and Substance Use, Community Services to lead clinical and operational efforts across multiple sites. The role requires directing front-line teams, implementing care programs, and aligning with VIHA strategy.

The position emphasizes collaboration, program redesign experience, and a strong focus on patient safety and quality of care within Mental Health and Substance Use Services.

Qualifications

• Bachelor's degree in relevant discipline. Master’s degree preferred.
• Seven to ten years of relevant management experience, preferably in the Mental Health and Addictions field.
• Experience in program redesign.
• Knowledge of Mental Health delivery systems.

Responsibilities

• Provide clinical and operational leadership to front-line clinical patient care departments or health programs delivered by multi-disciplinary teams.
• Set direction of patient/client care activities, operational planning, HR management and financial management.
• Develop and implement care programs, policies and procedures aligned with VIHA’s culture, values and strategy; coordinate with Mental Health and Substance Use Services and other VIHA programs.

Skills

Communication skills

Interpersonal skills

Problem solving

Conflict resolution

Leadership

Analytical thinking

Collaborative practice

Physical ability

Education

Bachelor's degree

Master's degree preferred

Job description

Manager, Mental Health and Substance Use, Community Services - (236786)

Work Area (FBA Only)

Multi-Site

No

Travel Requirement

Travel between multiple sites may be required

Shift Start Time/End Time

0800-1600

Days Off

Vacancy Type

Regular FT

Salary Range (Hourly Rate)

$68.61 - $87.67

Paid FTE

1.0

Worked BI-WEEKLY HOURS

75

Planned Start Date

Oct. 19 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

No

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

Yes

Job Description

NOTE: This job applies to a manager responsible to provide clinical and operational leadership to a front-line clinical patient care department or health program that is delivered through multi-disciplinary health care teams in a hospital and/or community-based direct patient/client care setting. The departments are large with the Manager Clinical Services/Program Operations directly supervising at a minimum Nurses at the Level 4 or 5 classification/wage rate.

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Director, the MHSU Community Manager is responsible for setting the direction of patient/client care activities, operational planning, human resource management, financial management, education and research for the assigned programs. The position is responsible for development and implementation of care programs, policies and procedures in a manner aligned with the organization's culture, values and strategic direction and ensuring coordination of services with all relevant aspects of Mental Health and Substance Use Services and other VIHA programs.

QUALIFICATIONS:

Education, Training And Experience

Baccalaureate degree in relevant discipline. Master's degree preferred. Seven to ten years of relevant management experience, preferably in the Mental Health and Addictions field. Experience in program redesign. Knowledge of Mental Health delivery systems.

Skills And Abilities

• Excellent communication, interpersonal skills, problem solving and conflict resolution skills.
• Demonstrated ability to lead others and negotiate creative solutions.
• Ability to utilize both analytical skills and conceptual thinking to identify and resolve issues.
• Commitment to collaborative practice and lifelong learning.
• Physical ability to perform the duties of the position.