Director, Clinical Operations (Community & Hospital)

Fraser Health Authority; Surrey; On-site; CAD 101,000 - 146,000; Full time

Job summary

Fraser Health leads one of BC’s most dynamic clinical portfolios, overseeing Adult and Pediatric Emergency, and the Forensic Nursing Program at Surrey Memorial Hospital. This Director role shapes the future of emergency care in a rapidly growing community and demands strategic, system-wide thinking.

You will partner with clinicians and leaders to design, implement, and evaluate integrated programs, ensure financial stewardship, and foster a culture of patient-centered care while supporting staff

Qualifications

• Master's degree in healthcare management or related field.
• 7–10 years of progressive leadership experience in health services.
• Experience leading large clinical portfolios and programs.

Responsibilities

• Leads strategic and operational planning for a clinical program.
• Collaborates with leaders to communicate program needs and outcomes.
• Ensures financial stewardship and reviews budgets and plans.
• Develops policies to support integration and standardization of health services.
• Promotes standardized practice, quality, safety and patient-centered care.
• Represents the program in health service communities and government bodies.
• Defines performance metrics and accountability for programs and staff.
• Supports staff wellbeing and professional development and work-life balance.
• Liaises with Foundation to align priorities with Fraser Health strategy.

Skills

Strategic leadership

Healthcare management

Program planning

Stakeholder engagement

Education

Master's degree in healthcare management

Job description

Salary

The salary range for this position is CAD $73.55 - $105.72 / hour

Job Summary

Lead one of the province’s most dynamic clinical portfolios, overseeing Adult Emergency, Pediatric Emergency, and the Forensic Nursing Program at Surrey Memorial Hospital while shaping the future of emergency care in one of BC’s fastest-growing communities. This is a high-impact opportunity for a strategic, forward-thinking healthcare leader who thrives on innovation, system transformation, and meeting the evolving demands of a complex emergency department.

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Director, Clinical Operations provides leadership and direction on strategies, planning, design, implementation, delivery and assessment of assigned clinical department/service within or across a hospital or health services area, or, for a Regional Program across Fraser Health.

Oversees programs/departments/services to support operational leaders, remove barriers to patient transition and foster a culture of patient-centred care across the health care continuum. Partners with physician, clinical and support leaders in the system design, implementation and sustainability of an integrated clinical program to achieve Fraser Health’s priority actions supporting the Fraser Health Strategic Operating Priorities.

Works within a network of Regional Programs, centralized services, hospital sites and community health service areas.

Responsibilities

1. Leads strategic/operational planning, integration, implementation and delivery of a program/department/service.
2. Collaborates to communicate program/department/service needs and outcomes.
3. Ensures program/department/ service operate within approved financial mandate. Reviews and endorses budgets and financial plans developed by Managers.
4. Oversees development of policies supports for integration and standardization of health programs/services, capacity and ensuring a systems perspective.
5. Ensures standardization of practice, quality, safety and cost effectiveness support creating integrated patient/client/resident-centered care.
6. Represents the program/department/service in the health service community, civic/provincial governments or others.
7. Ensures performance management criteria form the basis of metrics for program and individual performance plans.
8. Provides leadership to support engagement and respect through support of the well-being and safety of our people through effective feedback, retention strategies, work practices that support work/life balance and the encouragement of personal and professional development.
9. Liaises with Foundation Heads enhancing synergy with Foundation and Fraser Health strategic and operational priorities.

Qualifications

Education and Experience

A Master's level of education in a field related to healthcare management, supplemented with seven (7) to ten (10) years' recent related, progressively responsible leadership experience; or an equivalent combination of education, training, and experience.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated leadership in roles to lead and move forward complex organizational change issues across health service needs which support broad transformational objectives
• Demonstrated leadership abilities to incorporate department/site needs within the broader context of the health delivery system and multiple site/service requirements
• Demonstrated ability to work and lead within a matrix reporting structure
• Sound working knowledge of planning concepts related to service delivery, budgetary, staffing, quality and strategic initiatives
• Proven presentation skills within a senior leadership capacity.
• Proven proficiency of leading practice in the field of healthcare leadership

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.