Directeur General / General Manager

Ontario Trillium Foundation; Sainte-Thérèse; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus program

Incentive and recognition programs

Community involvement

Job summary

Tim Hortons in Sainte-Thérèse, Canada, is seeking a General Manager to lead daily restaurant operations, ensuring exceptional guest service and adherence to brand standards. You will drive training, coaching, and performance reviews while managing scheduling and profitability in a fast-paced environment.

The role requires 3+ years in quick-service supervisory roles, bilingual French/English, and strong leadership. Competitive salary, bonus programs, and community involvement are offered.

Qualifications

• Minimum 2 years in quick-service restaurant management or supervisory role.
• Experience in recruiting, training and coaching Team Members.
• Proven ability to manage labour costs and scheduling.
• Strong leadership and interpersonal skills; bilingual French/English.

Responsibilities

• Manage labour costs through scheduling and floor management.
• Oversee product launches and promotions with precision.
• Resolve guest issues and work with team to minimize problems.
• Participate in recruitment and onboard new staff.
• Monitor inventories weekly and monthly.
• Prepare performance reviews for Team Members.
• Train and enforce Health & Safety policies.
• Lead by example and follow company policies.
• Plan, organize, direct, control and evaluate daily operations.
• Balance cash and complete cash reports.

Skills

Leadership

Recruitment

Training

Coaching

Budgeting

Scheduling

Customer service

Bilingual (French/English)

Communication

Team motivation

Education

Secondary school diploma

Tools

POS system

Microsoft Office (Word, Excel, Outlook)

Clearview (asset)

Job description

Description

CONDITIONS

___________________________________________________________________________________________

As a General Manager, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the Owner in the day-to-day operations of a fast-paced restaurant.

Your 3+ years of quick-service experience in a supervisory role combined with your practical knowledge of recruiting, training and coaching Team Members makes you an ideal candidate for this role.

Responsibilities:

• Managing labour costs through effective scheduling and floor management
• Ensuring that product launches and promotions are executed with perfection
• Resolving Guest issues, as well as working with your team to minimize issues
• Participate in the recruitment process
• Monitor weekly and monthly inventories
• Prepare and provide restaurant Team Members with performance reviews
• Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
• Coach & discipline Team Members as needed
• Be a leader and always lead by example by following all Tim Hortons policies and procedures
• Plan, organize, direct, control and evaluate daily operations
• Balance cash and complete balance sheets
• Complete cash reports and related forms
• Foster a positive work environment through leadership and example

Why Work for Us? We Offer:

• Competitive salary
• Monthly performance-based bonus program
• Incentive and recognition programs
• Community involvement

Physical Demands:

• Walking and standing for long periods of time
• Able to lift and carry up to 20 kg / 45 lbs
• Able to help as needed in receiving large deliveries up to twice a week
• Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments
• Ability to work under pressure in a high fast-paced environment adhering to tight deadlines

Availability:

• Must be flexible as your work schedule may vary week-to-week based on business needs, while fostering a fair work/life balance. Monthly schedules may require some afternoon and weekend shifts.

REQUIREMENTS

• Education - Secondary (high) school graduation
• Experience - Minimum 2 years experience in the quick-service restaurant industry
• Computer Skills - Point of Sale System, Microsoft Office - Word, Excel, Outlook
• Clearview experience an asset
• Excellent written and verbal communication
• Strong leadership and interpersonal skills
• Must be bilingual (French/English)

Company Information

Opportunity, flexibility and new challenges every day are just a few of the reasons you'll be happy you came on board. When you work at Tim Hortons, you'll feel right at home. It's a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We'd love for you to join the team. Because it's the people that make Tims, Tims. And we're looking for people like you.