Dining room manager

Smoke and Sow Inc.; Whitehorse; On-site; CAD 50,000 - 70,000; Full time

Job summary

Smoke and Sow Inc. in Whitehorse, Yukon, is seeking an experienced operations manager for a restaurant environment. The role focuses on budgeting, cost control, staff supervision, and ensuring daily operations run smoothly.

You will recruit and train staff, schedule shifts, monitor performance, and uphold health and safety standards while delivering excellent customer service and managing supplier relationships.

Qualifications

• College-level certificate or diploma (1–2 years) is required.
• Experience in restaurant operations and on-site customer service is required.
• 1–2 years of relevant experience preferred.

Responsibilities

• Analyze budget to boost and maintain the restaurant's profits.
• Develop budget to determine cost of food, ingredients, alcohol, kitchen and cleaning supplies.
• Evaluate daily operations; monitor revenues to determine labour cost.
• Recruit staff, set staff work schedules, supervise and train staff, conduct performance reviews.
• Ensure health and safety regulations are followed; negotiate with suppliers and clients; manage events.

Skills

Budget analysis

Staff management

Recruitment

Operations management

Food safety

Negotiation

Customer service

Education

College certificate or diploma (1–2 years)

Job description

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Work setting

• Restaurant
• On-site customer service

Tasks

• Analyze budget to boost and maintain the restaurant's profits
• Develop budget to determine cost of food, ingredients, alcohol, kitchen and cleaning supplies
• Evaluate daily operations
• Monitor revenues to determine labour cost
• Monitor staff performance
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Conduct performance reviews
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Negotiate with clients for catering or use of facilities
• Address customers' complaints or concerns
• Manage events
• Food safety/handling skills
• Manage staff and assign duties
• Maintain inventory and records of food, supplies and equipment
• Supervise food and beverage servers and other staff
• Plan, organize, direct, control and evaluate daily operations
• Establish operational procedures

Area of work experience

• Waste management

Area of specialization

• Sanitation
• Operations management
• Customs services

Specialization/experience (business sales and services)

• Pricing
• Negotiation

Personal suitability

• Efficient interpersonal skills
• Time management
• Leadership

Screening questions

• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Experience

• 1 year to less than 2 years

Support for youths

• Offers on-the-job training tailored to youth
• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 35 hours per week