Digital Solutions Analyst (12 Month Contract)

The Corporation of The Town of Milton; Milton; On-site; CAD 99,000 - 125,000; Full time

Benefits offered by this job

OMERS pension plan

Paid time off

Life insurance

Discount on Active Living Pass

Perkopolis discounts

Hybrid work options

Compressed work-week

Job summary

The Corporation of The Town of Milton is seeking a Digital Solutions Analyst to bridge business needs with technology, guiding intake, analysis, design and delivery of municipal digital initiatives. You will partner with IT, vendors, and stakeholders to enable data‑driven service improvements and operational efficiency.

Reporting to the Manager, Digital Transformation, this role emphasizes process mapping, requirement management, and solution architecture to ensure successful implementation and

Qualifications

• Bachelor’s degree or diploma in Information Technology, Business Analysis, Computer Science, Public Administration, or related field
• Five years of experience in business analysis, digital solutions, or IT project support/management
• Experience supporting technology implementations and requirements development
• Exposure to Microsoft 365 platforms and integrated systems
• CBAP, CCBA, ECBA, or working toward certification
• Microsoft certifications (Power Platform, SharePoint, or equivalent)
• ITIL Foundation
• Strong analytical and problem‑solving capabilities
• Excellent written and verbal communication skills
• Knowledge of system integration concepts and data flows

Responsibilities

• Lead intake assessment, evaluation, enrichment, and requirements gathering activities for digital transformation initiatives.
• Apply structured analysis techniques such as stakeholder needs analysis, root cause analysis, and process mapping.
• Support prioritization of initiatives based on business value, strategic alignment, and return on investment.
• Provide guidance, mentorship, and coordination of Business Analysis activities across assigned initiatives.
• Define functional and non-functional requirements for digital solutions
• Evaluate solution options and vendor platforms to support recommendations
• Develop solution documentation including process flows, data mappings, and integration overviews
• Assess risks and ensure alignment with corporate technology standards and architecture
• Develop and recommend solution approaches, implementation strategies, and delivery models appropriate to initiative complexity.
• Work with IT, vendors, and business stakeholders to support delivery, providing input and guidance to resolve issues.
• Act as the solution lead for approved digital initiatives and coordinate business, vendor, and technical activities required to successfully implement digital solutions.
• Monitor solution performance against defined KPIs and service outcomes.
• Identify and recommend improvements across digital solutions and business processes.
• Support data‑informed decision‑making through analysis, reporting, and available data assets.

Job description

Job Type: Contract Department: Active Directory Required, Information Technology Salary: $99,994.00 - $124,994.00 Close Date (closes at 12:00 am on date noted below): September 9, 2026 Hours per Week: 35 Openings: 1

Position Summary About Milton Join one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected. Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.

What We Offer?

• Annual Salary Range: $99,994 - $124,994
• Benefits: Regular full-time employees receive a comprehensive benefit package, with all premiums paid by the Town, an Employee Assistance Program, top‑up maternity/parental leave benefits and life insurance.
• Eligibility to participate in the OMERS pension plan
• Paid time off, including vacation, incidental and volunteer days
• Employee perks/discounts: Discount on Active Living Pass and Perkopolis
• Flexible work arrangements, including hybrid work options and participation in the Town’s compressed work-week program (for eligible positions)

For further details of what we offer, please visit Why Milton Position Summary

Reporting to the Manager, Digital Transformation, the Digital Solutions Analyst is responsible for bridging business needs and technology solutions to advance the Town of Milton's digital transformation initiatives. The role involves intake evaluation, business and solution analysis, requirements management, solution design, and coordination of implementation activities across a portfolio of digital initiatives. The incumbent collaborates with IT, vendors, project teams, and business stakeholders to assess opportunities, recommend solutions, and support successful implementation and adoption of digital services. This role supports a data-driven and customer‑centered culture by enabling digital solutions that improve service delivery, operational efficiency, and decision‑making.

This role involves intake evaluation, business and solution analysis, requirements management, solution design, and coordination of implementation activities across a portfolio of digital initiatives. The incumbent collaborates with IT, vendors, project teams, and business stakeholders to assess opportunities, recommend solutions, and support successful implementation and adoption of digital services. This role supports a data-driven and customer‑centered culture by enabling digital solutions that improve service delivery, operational efficiency, and decision‑making.

Major Job Responsibilities

Business Analysis & Requirements

• Lead intake assessment, evaluation, enrichment, and requirements gathering activities for digital transformation initiatives.
• Apply structured analysis techniques such as stakeholder needs analysis, root cause analysis, and process mapping.
• Support prioritization of initiatives based on business value, strategic alignment, and return on investment.
• Provide guidance, mentorship, and coordination of Business Analysis activities across assigned initiatives.

Solution Design

• Define functional and non-functional requirements for digital solutions
• Evaluate solution options and vendor platforms to support recommendations
• Develop solution documentation including process flows, data mappings, and integration overviews
• Assess risks and ensure alignment with corporate technology standards and architecture
• Develop and recommend solution approaches, implementation strategies, and delivery models appropriate to initiative complexity.

Implementation & Delivery

• Work with IT, vendors, and business stakeholders to support delivery, providing input and guidance to resolve issues.
• Act as the solution lead for approved digital initiatives and coordinate business, vendor, and technical activities required to successfully implement digital solutions.
• Monitor solution performance against defined KPIs and service outcomes.

Continuous Improvement & Advisory

• Identify and recommend improvements across digital solutions and business processes.
• Support data‑informed decision‑making through analysis, reporting, and available data assets.

Education & Experience

Minimum Qualifications

• Bachelor’s degree or diploma in Information Technology, Business Analysis, Computer Science, Public Administration, or related field
• Equivalent combinations of education and experience may be considered
• Five years of experience in business analysis, digital solutions, or IT project support/management
• Experience supporting technology implementations and requirements development
• Exposure to Microsoft 365 platforms and integrated system
• CBAP, CCBA, ECBA, or working toward certification
• Microsoft certifications (Power Platform, SharePoint, or equivalent)
• Information Technology Infrastructure Library (ITIL) Foundation
• Strong analytical and problem‑solving capabilities
• Effective written and verbal communication skills
• Knowledge of business analysis techniques and documentation practices
• Understanding of system integration concepts and data flows
• Strong stakeholder engagement and facilitation skills
• Ability to manage competing priorities in a fast‑paced environment
• Understanding of accessibility (AODA) and public sector requirements

Preferred Qualifications

• University degree in Information Technology or related discipline
• Experience in municipal or public sector environments
• Experience supporting digital transformation initiatives and cross‑functional projects
• PMP or equivalent project management certification
• Change management certification (e.g., Prosci, CCMP)
• Knowledge of municipal service delivery processes and digital platforms
• Experience with process mapping tools (e.g., Visio)
• Familiarity with data analysis, reporting, and performance measurement

Note to Applicants This posting is for an existing job vacancy. The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practices. We thank all who apply, however only those selected to move forward in the process will be contacted.

Accommodations Should you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.

Milton: A Place of Possibility. At the Town of Milton, we provide excellent and sustainable municipal services to foster a vibrant and inclusive community where residents thrive, businesses flourish and nature is cherished. We are laying the groundwork for our vision for Milton 2051: a safe, diverse and welcoming community that respects its natural beauty and heritage, supports a range of neighbourhoods, sustains a strong and balanced economy, and offers outstanding opportunities to live, learn, work and play. To achieve this, we commit to invest in a more permanent, balanced and highly skilled workforce required for our vision, making the Town of Milton an employer of choice where diverse and talented staff are able to offer superior service and productivity in a period of rapid change.