Digital Solutions Analyst (12 Month Contract)

Town of Milton; Milton; Hybrid; CAD 100,000 - 125,000; Full time

Benefits offered by this job

Benefit package

OMERS pension

Paid time off

Hybrid work options

Compression week

Job summary

Town of Milton is seeking a Digital Solutions Analyst to bridge business needs and technology. The role focuses on intake, analysis, requirements management, and coordinating implementation across digital initiatives.

You will work with IT, vendors, and stakeholders to assess opportunities, design solutions, and enable adoption of digital services in a data-driven, citizen-centered environment. Strong communication and analytical skills are essential.

Qualifications

• Bachelors degree or diploma in IT, BA, CS, public admin, or related field.
• Five years of experience in business analysis, digital solutions, or IT project support/management.
• Experience supporting technology implementations and requirements development.
• Knowledge of Microsoft 365 platforms and integrated systems.

Responsibilities

• Lead intake assessment, evaluation, and requirements gathering for digital initiatives.
• Define functional and nonfunctional requirements for digital solutions.
• Coordinate delivery with IT, vendors, and stakeholders to implement solutions.
• Monitor KPIs and ensure alignment with standards and architecture.

Skills

Analytical thinking

Problem solving

Communication skills

Stakeholder engagement

Project coordination

Education

Bachelor’s degree or diploma in Information Technology, Business Analysis, Computer Science, Public Administration, or related field

Tools

Visio

Microsoft 365

Power Platform

SharePoint

Job description

Job Type:ContractDepartment:Active Directory Required, Information TechnologySalary:$99,994.00 - $124,994.00Close Date (closes at 12:00 am on date noted below):September 9, 2026Hours per Week:35Openings:1Position SummaryAbout MiltonJoin one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.What We Offer?This position is eligible for the following:• Annual Salary Range: $99,994 - $124,994• Benefits: Regular full-time employees receive a comprehensive benefit package, with all premiums paid by the Town, an Employee Assistance Program, top-up maternity/parental leave benefits and life insurance.• Eligibility to participate in the OMERS pension plan• Paid time off, including vacation, incidental and volunteer days• Employee perks/discounts: Discount on Active Living Pass and Perkopolis• Flexible work arrangements, including hybrid work options and participation in the Town’s compressed work-week program (for eligible positions)• For further details of what we offer,Position SummaryReporting to the Manager, Digital Transformation, the Digital Solutions Analyst is responsible for bridging business needs and technology solutions to advance the Town of Milton's digital transformation initiatives.The role involves intake evaluation, business and solution analysis, requirements management, solution design, and coordination of implementation activities across a portfolio of digital initiatives. The incumbent collaborates with IT, vendors, project teams, and business stakeholders to assess opportunities, recommend solutions, and support successful implementation and adoption of digital services.This role supports a data-driven and customer-centered culture by enabling digital solutions that improve service delivery, operational efficiency, and decision-makingThe role involves intake evaluation, business and solution analysis, requirements management, solution design, and coordination of implementation activities across a portfolio of digital initiatives. The incumbent collaborates with IT, vendors, project teams, and business stakeholders to assess opportunities, recommend solutions, and support successful implementation and adoption of digital services.This role supports a data-driven and customer-centered culture by enabling digital solutions that improve service delivery, operational efficiency, and decision-makingMajor Job ResponsibilitiesKey Responsibilities Include:Business Analysis & RequirementsLead intake assessment, evaluation, enrichment, and requirements gathering activities for digital transformation initiatives.Apply structured analysis techniques such as stakeholder needs analysis, root cause analysis, and process mapping.Support prioritization of initiatives based on business value, strategic alignment, and return on investment.Provide guidance, mentorship, and coordination of Business Analysis activities across assigned initiatives.Solution DesignDefine functional and non-functional requirements for digital solutionsEvaluate solution options and vendor platforms to support recommendationsDevelop solution documentation including process flows, data mappings, and integration overviewsAssess risks and ensure alignment with corporate technology standards and architectureDevelop and recommend solution approaches, implementation strategies, and delivery models appropriate to initiative complexity.Implementation & DeliveryWork with IT, vendors, and business stakeholders to support delivery, providing input and guidance to resolve issuesAct as the solution lead for approved digital initiatives and coordinate business, vendor, and technical activities required to successfully implement digital solutions.Monitor solution performance against defined KPIs and service outcomesContinuous Improvement & AdvisoryIdentify and recommend improvements across digital solutions and business processesSupport data-informed decision-making through analysis, reporting, and available data assetsEducation & ExperienceMinimum QualificationsBachelor’s degree or diploma in Information Technology, Business Analysis, Computer Science, Public Administration, or related fieldEquivalent combinations of education and experience may be consideredFive years of experience in business analysis, digital solutions, or IT project support/managementExperience supporting technology implementations and requirements developmentExposure to Microsoft 365 platforms and integrated systemCBAP, CCBA, ECBA, or working toward certificationMicrosoft certifications (Power Platform, SharePoint, or equivalent)Information Technology Infrastructure Library (ITIL) FoundationStrong analytical and problem-solving capabilitiesEffective written and verbal communication skillsKnowledge of business analysis techniques and documentation practicesUnderstanding of system integration concepts and data flowsStrong stakeholder engagement and facilitation skillsAbility to manage competing priorities in a fast-paced environmentUnderstanding of accessibility (AODA) and public sector requirementsPreferred QualificationsUniversity degree in Information Technology or related disciplineExperience in municipal or public sector environmentsExperience supporting digital transformation initiatives and cross-functional projectsPMP or equivalent project management certificationChange management certification (e.g., Prosci, CCMP)Knowledge of municipal service delivery processes and digital platformsExperience with process mapping tools (e.g., Visio)Familiarity with data analysis, reporting, and performance measurementNote to ApplicantsThis posting is for an existing job vacancy.The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practices.We thank all who apply, however only those selected to move forward in the process will be contacted.AccommodationsShould you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.How to ApplyInterested applicants are invited to apply online at www.milton.ca under the Employment Opportunities section. Please ensure your application is submitted by 11:59 pm on September 8, 2026.If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.