Digital Imaging Solution Architect – Application Configuration Specialist

Real Time Medical Inc.; Mississauga; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming healthcare through innovative technology. As a Digital Imaging Solution Architect, you'll play a vital role in improving patient care by tailoring application solutions to meet customer needs. Collaborate with passionate professionals in a remote-first environment, ensuring seamless installation and configuration of cutting-edge medical applications. With a strong focus on quality and customer support, this role offers opportunities for personal growth and travel, making a real impact on the healthcare landscape. Be part of a mission-driven team that values collaboration, accountability, and innovation.

Benefits

Remote work environment

Work-life balance

Competitive compensation

Learning culture

Group benefits plan

Occasional travel opportunities

Qualifications

• 3+ years of experience with maintaining DI enterprise medical application solution systems.
• Ability to create training materials such as user guides & manuals.

Responsibilities

• Ensure seamless installation, configuration, and maintenance of application solutions.
• Gather customer feedback and collaborate with development teams.

Skills

Problem-solving

Communication skills

Technical leadership

Time management

Customer support

Education

College Degree or Diploma in IT

Equivalent experience in related technical discipline

Job description

Digital Imaging Solution Architect – Application Configuration Specialist

Revolutionize Patient Care: Join us in transforming healthcare with your technical expertise!

Are you a problem-solver who thrives in a fast-paced, collaborative environment? Ready to make a real impact on patient care by supporting our global network of channel partners? Do you want to harness the power of AI and other cool technology to revolutionize healthcare?

If your answer is “Yes”, keep on reading!

The Opportunity

RealTime Medical delivers innovative application solutions that improve patient care and meet the unique needs of our healthcare customers by empowering radiologists to work efficiently and sustainably and providing our healthcare customers with tailored solutions that meet their unique needs and streamline workflows. And YOU will play a crucial role in designing, implementing, and supporting our cutting-edge technology! You'll collaborate with our development teams, technical support staff, and customers to ensure the seamless configuration, delivery, and maintenance of our platform, as well as customer training and product improvement.

The Role

We offer

• Remote first work environment with occasional in-person team meetings
• Work-life balance
• Competitive compensation
• Learning culture with plenty of development opportunities
• Opportunity to visit cool places as this role involves occasional travel
• Group benefits plan
• Collaborative and supportive team
• The opportunity to work with innovative healthcare technologies and solutions
• Work with passionate people interested in improving healthcare services

You will

Ensure seamless installation, configuration, and maintenance through dedicated support and technical expertise, as well as the commitment to excellent customer and development of effective training materials and collaboration with development teams to continuously improve product features.

• Understand customer goals, user needs, and workflows to tailor application solutions.
  Support application development by providing voice of the customer feedback improvements and modifications from end users and admin support.
• Configure applications, run simulations and ensure quality through testing and quality assurance.
• Estimate team-level configuration timelines and technical efforts for planning purposes.
• Identify and resolve technical and functional issues, providing support and training.
• Provide training, handle time-sensitive issues, and manage project deliverables.
• Gather customer feedback and collaborate with development teams to enhance product features.

The Candidate

Must-have qualifications

• College Degree or Diploma in IT, systems administration, computer science, information technology or related technical discipline, or equivalent experience.
• 3+ years of experience with maintaining DI enterprise medical application solution systems.
• Prior customer-facing experience as a medical applications admin (PACS, HIS, RIS etc).
• Demonstrated good listening, problem-solving and leadership skills.
• Comfortable following complex project tasks/deliverables. Able to utilize technical leadership/people skills and train others.
• Sound time management skills, an eye on quality, and continuous improvement.
• Able to learn technical concepts quickly and select the most effective application configuration to solve customer needs.
• Must be able to easily collaborate with team members and clients.
• Excellent customer support and communication skills.
• Ability to create training or support materials such as user guides & manuals, FAQs or troubleshooting guides.
• Accuracy: The understanding of the necessity and value of accuracy and attention to detail; the ability to process information with high levels of accuracy.
• Collaboration: Collaborates with other members of formal and informal groups in the pursuit of common missions, vision, values, and mutual goals. Places team needs and priorities above individual needs. Involves others in making decisions that affect them. Draws on the strengths of colleagues and gives credit to others’ contributions and achievements.
• Thoroughness - Defines and organizes tasks, responsibilities, and priorities. Takes responsibility for timely completion.
• Communications for Results: Clearly and effectively transmit technical and business information, ideas, opinions, and conclusions orally and in writing.
• Problem-Solving: Anticipates, identifies, and defines problems. Seeks root causes. Develops and implements practical and timely solutions.

Our Values

Innovation We believe that innovation drives our future success for our clients and patient care. Our approach is never-ending diligence, creativity and problem-solving in everything we do. Diverse perspectives fuel innovation, deepen connections between people and make us a better company.

Collaboration We believe everyone should be seen, heard, valued, and empowered to succeed. We are a team that is flexible, speaks up, leads by example, and demonstrates respect and helpfulness.

Accountability We build trust through responsible and ethical actions. We are honest, act in good faith and demonstrate our dependability and commitment. We deliver our expertise and professionalism in everything we do and take pride in doing our work with integrity.

Quality Our reputation is based on our high-quality, dependable solutions and services. We think critically and respectfully ask the right questions while always striving to be helpful.

Customer We do what we say we’re going to do … when we’re going to do it.

Commitment That is our commitment to each other and to our clients.

The Company

We’re Canada’s largest teleradiology network. As clinicians, we’ve pioneered ground-breaking A.I. technology to improve diagnostic efficiency and quality while reducing burnout. Our solution delivers optimal workflow, workload balancing and first-of-a-kind multidimensional peer learning to over 30 hospitals and clinics.

Our Mission: Significantly improve the timeliness and quality of care patients receive.

How: Carefully deploying innovative solutions and services that improve diagnostic efficiency, quality, and communications.

Culture: We are a team of highly motivated professionals with strong interpersonal skills dedicated to improving the care patients receive.

How to Apply

If you:

• are passionate about technology, healthcare, and making a difference
• are interested in work that matters and helping to deliver better care as part of a dedicated team
• believe in taking personal ownership of what you do and how you do it
• are a team player who believes in having your teammates’ back, using your skills and knowledge to assist wherever you can while working as a cohesive unit

RealTime is the place for you! We look forward to receiving and reviewing your application!

We thank all applicants for their interest!

Our Commitments

RealTime Medical is an equal opportunity employer dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants’ needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform RealTime Medical of the nature of any accommodation(s) that you may require.