Sr Customer Solutions Architect

Wiraa; Canada; Remote; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled Pre-Sales Solutions Consultant to bridge the gap between sales and clients. In this pivotal role, you will leverage your ServiceNow expertise to craft tailored solutions that meet business needs. Your ability to engage with both technical teams and executive stakeholders will be crucial in delivering compelling proposals and managing client relationships. This role offers a remote-friendly work environment, a chance to work with a recognized leader in digital transformation, and opportunities for ongoing professional development in a collaborative culture that values diverse perspectives.

Benefits

Remote-friendly work environment

Professional development support

Inclusive work culture

Qualifications

• Minimum 3 years of experience in a ServiceNow consulting role.
• Strong organizational and time-management skills.
• Excellent communication skills for engaging technical teams.

Responsibilities

• Act as the main technical liaison between Sales and clients.
• Prepare detailed sales proposals and responses to RFPs.
• Lead solution discussions and assist with technical strategy.

Skills

ServiceNow Consulting

Communication Skills

Organizational Skills

Technical Strategy

Client Relationship Management

Education

Bachelor's Degree in Information Technology or related field

Tools

ServiceNow

Job description

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About The Company

TELUS Digital is a division of TELUS, a leading Canadian technology company committed to innovation, customer-centric solutions, and digital transformation. As an inclusive employer and proud member of myGwork – the largest global platform for the LGBTQ+ business community – TELUS Digital is dedicated to building a diverse and welcoming workplace that values collaboration, authenticity, and respect. We deliver next-generation digital experiences by blending advanced technologies with forward-thinking strategies to solve real-world problems.

About The Role

We are looking for a skilled and motivated Pre-Sales Solutions Consultant to join the TELUS Business Enterprise Service Management (ESM) Practice. In this key role, you will act as the primary technical liaison between our Sales team and prospective clients, helping to shape and deliver impactful ServiceNow-based solutions tailored to specific business needs. Your work will be instrumental in crafting compelling value propositions, managing proof-of-concept engagements, and creating long-term client relationships that drive measurable business outcomes.

Qualifications

• Minimum 3 years of experience in a ServiceNow consulting role, working with large enterprise clients
• Demonstrated expertise in conducting discovery workshops, gathering requirements, and delivering software demonstrations and PoCs
• Experience with or certifications in one or more ServiceNow modules such as ITSM, CSM, SPM, HRSD, ITAM/SAM, or ITOM
• Strong organizational and time-management skills
• Ability to work collaboratively with sales, technical teams, and customers to accurately translate requirements into deliverable solutions
• Excellent communication skills, capable of engaging both technical teams and executive stakeholders

Preferred Qualifications

• Multiple ServiceNow Certified Implementation Specialist (CIS) certifications
• Prior experience managing enterprise customer relationships and delivering complex solutions
• Familiarity with writing proposals, scopes of work, and RFP/RFI responses

Responsibilities

• Act as the main technical liaison between the Sales team and prospective clients
• Prepare detailed sales proposals, scopes of work, and responses to RFPs/RFIs
• Configure and maintain ServiceNow demo environments for live presentations
• Lead solution discussions and assist the Sales team with technical strategy and positioning
• Deliver Proof of Concept engagements to demonstrate the value and capability of proposed solutions
• Follow up with prospects for additional information and clarification as needed
• Collaborate with Delivery Leads and Sales to ensure accurate translation of requirements into statements of work
• Manage and grow client relationships, acting as a trusted advisor
• Monitor industry trends and emerging technologies, sharing relevant insights with internal stakeholders
• Perform other duties as required in support of business development goals

Benefits

• Remote-friendly work environment
• Opportunity to work with a recognized leader in digital transformation and enterprise solutions
• Access to ongoing professional development and certification support
• Inclusive and collaborative work culture that values diverse perspectives

Equal Opportunity

TELUS Digital is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace for all employees. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable laws.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Internet