Digital Fulfillment Team Lead

Walmart Canada Corp; Hamilton; On-site; CAD 2,370,000 - 3,375,000; Full time

Job summary

Walmart Canada Corp in Hamilton, Ontario is seeking a Customer Service Assistant within the Digital department to support daily operations and help associates develop through coaching and training.

You will greet customers, promote products, assist with locating merchandise, coordinate tasks, lead daily huddles, and ensure a safe, clean store environment while supporting scheduling and management tasks. Minimum pay starts at 20.85 CAD per hour.

Responsibilities

• Provide excellent Customer Service by greeting customers, promoting products/services, locating merchandise and resolving issues.
• Coordinate task completion and daily picking/dispensing tasks as directed by leadership.
• Monitor department presentation and in-stock levels, identifying deficiencies for corrective action.
• Lead daily team huddles, communicate updates, set goals and track productivity.
• Review schedules with People Lead and support coverage across store areas.
• Assign associates to coverage and availability tasks across all store areas.
• Identify training opportunities and develop associates through coaching and feedback.
• Help maintain a safe, clean work environment and ensure displays are secure.
• Complete GTA/Workday tasks and support management.
• Support recruiting and hiring processes with leadership.

Skills

Customer Service

Communication

Team Leadership

Training

Job description

Position Summary

Assists in the leadership of the Digital department processes, responds to problems and inquiries and develops associates through teaching and training. Ensures a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you'll do

1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Digital Fulfillment Coach and the Store Management Team. Delegate, assist and follow up on completion of daily picking and dispensing tasks.
3. Assesses the overall presentation of Departments and instock, noting deficiencies for corrective action.
4. Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
5. Review completed schedules with People Lead.
6. Assign Associates to support with coverage and availability tasks in all areas of the store.
7. Tours assigned areas with the Coach and team associates, validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
9. Complete GTA/Workday tasks and supports Management.
10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $20.85.

Le taux horaire minimum pour ce poste débute à 20.85.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

2190 RYMAL RD E, HANNON, ON L0R 1P0, Canada

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