Diet Office Clerk ( )

Carewest Innovative Healthcare; Calgary; On-site; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Diet Office Clerk to join their team. In this vital role, you will maintain patient meal information, ensuring accuracy and efficiency in food service operations. You will collaborate with Dietitians and healthcare professionals, demonstrating strong communication and problem-solving skills. The ideal candidate thrives in a fast-paced environment and is committed to providing exceptional client-centered care. This position offers an opportunity to make a meaningful impact on patient nutrition and well-being within a supportive team environment.

Qualifications

• Completion of Grade 12 or equivalent required.
• Minimum of 1 year experience in Healthcare Food Services.

Responsibilities

• Maintain patient information related to meal services.
• Coordinate communication with departments regarding patient meals.

Skills

Communication Skills

Critical Thinking

Customer Service

Problem-Solving

Interpersonal Skills

Education

Grade 12 or Equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Epic Software

MealSuite

Job description

Position Details

Position Status: Regular Full Time | Location: Dr. Vernon Fanning Centre, Commissary BW | Hours: 77.50 | FTE: 1.00 | Shift: Days | Shift Times: 0730-1545 | Union: Non Union | GSS Rate of Pay: 23.76 - 27.47 | PCN: To Be Created

Date Competition Closes: May 07, 2025

The Opportunity

Position Summary:

Under the supervision of the Lead Manager of Food Services, the Diet Office Clerk (DOC) maintains patient information related to meal services following established procedures. The DOC acts as a liaison between Food Services operations at Carewest. Key duties include preparing financial reports, processing food preferences, allergies, intolerances, meal tallies, managing menus and tray tickets, and coordinating communication with other departments regarding patient meals, snacks, and nourishment supplies.

This role requires physical ability to bend, lift, and push items up to 20 lbs. The ideal candidate thrives in a fast-paced environment, demonstrating speed, accuracy, and composure under pressure. Strong communication skills in English, critical thinking, initiative, and professionalism are essential. The candidate should be a team player committed to client- and family-centered care. Additional duties may be assigned as needed.

Qualifications & Experience:

• Completion of Grade 12 or equivalent.
• Proficiency with Windows XP software, including Microsoft Office (Word, Excel, Outlook).
• Knowledge of clinical therapeutic diets.
• Experience with Epic software is required; familiarity with MealSuite is preferred.
• Excellent communication skills for daily interaction with Dietitians, RNs, FSMs, and other team members to ensure accurate therapeutic diet orders.
• Minimum of 1 year experience in a Healthcare Food Services environment.
• Ability to follow through on issues and action plans, using monitoring systems for follow-up.
• Strong confidentiality skills.
• Customer service excellence and professional telephone etiquette.
• Effective problem-solving abilities.
• Ability to perform duties with limited supervision.
• Strong interpersonal, organizational, and time-management skills.
• Proficiency in written and spoken English.
• Basic typing skills with a minimum of 35 words per minute at acceptable accuracy.
• Completion of basic mathematical and attention-to-detail tests during the interview process.
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