Diagnostic Account Manager

Zoetis; Vancouver; Hybrid; CAD 73,000 - 86,000; Full time

Benefits offered by this job

health, dental, vision and virtualCare

personal spending account

employee assistance program

Job summary

Zoetis Canada is seeking a field-based professional to manage a diagnostic customer territory across Greater Vancouver. You will install, set up and connect diagnostic devices and online platforms while promoting clinical use in line with guidelines.

You will deliver post-sale support, train clinic staff, and drive onboarding and utilization. The role emphasizes customer experience, solution selling, and collaboration with cross-functional teams to maximize impact.

Qualifications

• Post-secondary qualification in biological sciences, business, or veterinary technology.
• Strong leadership and relationship-building abilities.
• Excellent planning, organization, and communication skills.
• Skilled in consultative selling techniques.
• Comprehensive understanding of veterinary hospital operations and workflow.
• Proficient in interpreting scientific and medical information.
• Strong computer and technical skills.

Responsibilities

• Manage a territory with regular on-site and remote check-ins to meet KPIs and budget.
• Provide technical support and training on diagnostic solutions.
• Upsell and cross-sell products; identify leads with the team.
• Install and set up diagnostic devices, routers, and connectivity.
• Coordinate onboarding and staff training on usage and maintenance.
• Maintain records and report expenses for financial accountability.

Skills

Leadership

Communication

Consultative selling

Technical aptitude

Team collaboration

Planning

Education

Post-secondary qualification in biological sciences, business, or veterinary technology

Tools

Practice Management Software

Networking concepts

Job description

The successful candidate will manage a territory of diagnostic customers, with a strong emphasis on delivering best-in-class in-clinic lab installations and actively promoting utilization in alignment with clinical guidelines.

Key responsibilities include enhancing the post-sale customer experience, overseeing the installation, set-up, and connectivity of diagnostic devices and online platforms, providing technical support, and facilitating customer on-boarding. Additionally, the candidate will conduct cyclical customer touchpoints to provide comprehensive clinic training and education on the usage, maintenance, and clinical benefits of our diagnostic solutions to ensure optimal in-clinic application.

This is a 12-month contract position, covering the Greater Vancouver Area and Islands, and the candidate must reside in the Greater Vancouver Area.

RESPONSIBILITIES

Territory Management Execution Excellence: Support, Educate & Drive Utilization

• Manage customer needs within a territory through regular check-ins, both on-site and remote, to meet performance indicators and budget.
• Deliver customer care through technical support, troubleshooting, training, and education on diagnostic solutions.
• Upsell and cross-sell products, identify leads, and collaborate with team members to enhance the customer experience.

Deliver exceptional post-sale customer service through seamless implementation and staff training.

• Installation and set-up of diagnostic devices, routers, network switch connections, Practice Management Software connectivity and set-up of online platforms.
• Driving the customer on-boarding experience by identifying motivators and providing solutions through pre-onboarding, installation, training and follow up.
• Maintain a high level of expertise with the evolving portfolio of products, services, pricing, competition, and market trends.

Manage Territory and Expenses

• Collaborate with various business units to enhance customer experience and resource utilization.
• Coordinate and manage resources, schedule calls, book travel, and manage the territory budget.
• Maintain accurate records of customer interactions and report expenses promptly for financial accountability.

QUALIFICATIONS

• Post-secondary qualification in biological sciences, business, or veterinary technology.
• Strong leadership and relationship-building abilities.
• Excellent planning, organization, and communication skills, both written and verbal.
• Skilled in consultative (solution) selling techniques.
• Comprehensive understanding of veterinary hospital operations, including laboratory and clinical procedures, practice administration, staff training, and workflow.
• Proficient in interpreting scientific and medical information.
• Strong computer and technical skills.

Zoetis Canada offers a competitive and comprehensive total rewards package, which includes:

• health, dental, vision and virtual care
• personal spending account
• employee assistance program

Base Pay Range: $73,000 - $86,000

QUALIFICATIONS

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well‑being in every sense, from health and financial wellness to family and lifestyle resources.

Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.