Diagnostic Account Manager

zoetis; Ottawa; Hybrid; CAD 73,000 - 86,000; Full time

Benefits offered by this job

Health, dental, vision, and virtual 
-

Personal spending account

Employee assistance program

Vacation, float and volunteer days

Job summary

Zoetis Canada is seeking a territory specialist to manage diagnostic customers across Northern and Eastern Ontario, with a focus on in-clinic lab installations and guideline-based utilization. The role includes post-sale support, installation and connectivity of diagnostic devices and online platforms, and comprehensive clinic training to promote clinical benefits.

This 2-year contract targets candidates in the Ottawa area, with on-site and remote engagement, strong selling skills, and bilingual

Qualifications

• Post-secondary qualification in biological sciences, business, or veterinary technology.

Responsibilities

• Territory management and account development to meet performance indicators.
• Regular on-site and remote check-ins to support customer needs and budget.
• Provide technical support, troubleshooting, training, and education on diagnostic solutions.
• Upsell and cross-sell products, identify leads, and collaborate with team members to enhance the customer experience.
• Oversee installation and setup of diagnostic devices, routers, network connections, and software connectivity.
• Drive customer onboarding through training and follow-up.
• Maintain expertise on product portfolio, pricing, competition, and market trends.
• Coordinate resources, schedule calls, travel, and budget; report expenses for accountability.

Skills

Territory management

Relationship building

Consultative selling

Leadership

Communication

Bilingual

Planning & organization

Technical aptitude

Veterinary/biotech knowledge

Education

Post-secondary qualification in biological sciences

Business

Veterinary technology

Tools

Practice Management Software

Networking hardware

CRM software

Job description

The successful candidate will manage a territory of diagnostic customers, with a strong emphasis on delivering best-in-class in-clinic lab installations and actively promoting utilization in alignment with clinical guidelines.

Key responsibilities include enhancing the post-sale customer experience, overseeing the installation, set-up, and connectivity of diagnostic devices and online platforms, providing technical support, and facilitating customer on-boarding. Additionally, the candidate will conduct cyclical customer touchpoints to provide comprehensive clinic training and education on the usage, maintenance, and clinical benefits of our diagnostic solutions to ensure optimal in-clinic application.

This is a 2-year contract position, covering the Northern and Eastern Ontario regions , and the ideal candidate resides in the Ottawa Area.

RESPONSIBILITIES

• Territory Management Execution Excellence: Support, Educate & Drive Utilization
• Manage customer needs within a territory through regular check-ins, both on-site and remote, to meet performance indicators and budget.
• Deliver customer care through technical support, troubleshooting, training, and education on diagnostic solutions.
• Upsell and cross-sell products, identify leads, and collaborate with team members to enhance the customer experience.
• Deliver exceptional post-sale customer service through seamless implementation and staff training.
• Installation and set-up of diagnostic devices, routers, network switch connections, Practice Management Software connectivity and set-up of online platforms.
• Driving the customer on-boarding experience by identifying motivators and providing solutions through pre-onboarding, installation, training and follow up.
• Maintain a high level of expertise with the evolving portfolio of products, services, pricing, competition, and market trends.
• Manage Territory and Expenses
• Collaborate with various business units to enhance customer experience and resource utilization.
• Coordinate and manage resources, schedule calls, book travel, and manage the territory budget.
• Maintain accurate records of customer interactions and report expenses promptly for financial accountability.

QUALIFICATIONS

• Post-secondary qualification in biological sciences, business, or veterinary technology.
• Sales experience required.
• Management experience preferred.
• Strong leadership and relationship-building abilities.
• Excellent planning, organization, and communication skills, both written and verbal.
• Skilled in consultative (solution) selling techniques.
• Comprehensive understanding of veterinary hospital operations, including laboratory and clinical procedures, practice administration, staff training, and workflow.
• Proficient in interpreting scientific and medical information.
• Strong computer and technical skills.
• Bilingualism (English/French) is an asset.

Zoetis Canada offers a competitive and comprehensive total rewards package, which includes:

• health, dental, vision and virtual care
• personal spending account
• employee assistance program
• time-off policies: vacation, float, and volunteer days

Base Pay Range: $73,000 - $86,000

Le candidat retenu gérera un territoire de clients diagnostiques, en mettant fortement l'accent sur la fourniture d'installations de laboratoire en clinique et en promouvant activement l'utilisation conformément aux directives cliniques.

Les principales responsabilités incluent l'amélioration de l'expérience client après-vente, la supervision de l'installation, de la configuration et de la connectivité des dispositifs de diagnostic et des plateformes en ligne, la livraison d'un support technique et la facilitation de l'intégration et l'orientation des clients. De plus, le candidat effectuera des points de contact cycliques avec les clients pour fournir une formation et une éducation complètes en clinique sur l'utilisation, l'entretien et les avantages cliniques de nos solutions diagnostiques afin d'assurer une application optimale en clinique.

Il s'agit d'un poste contractuel de 2 ans, couvrant le Nord et l'Est de l'Ontario , et le candidat idéal réside dans la région d'Ottawa.

RESPONSABILITÉS

• Excellence dans l'Exécution de la Gestion de Territoire : Soutenir, Éduquer et Encourager l'Utilisation.
• Gérer les besoins des clients dans un territoire par des interactions régulières, sur site et à distance, pour atteindre les indicateurs de performance et le budget.
• Fournir un service client par le biais de support technique, de dépannage, de formation et d'éducation sur les solutions de diagnostic.
• Faire de la vente incitative et croisée, identifier des pistes et collaborer avec les membres de l'équipe pour améliorer l'expérience client.
• Fournir un service client après-vente exceptionnel grâce à une mise en œuvre fluide et une formation complète du personnel.
• Installation et configuration des dispositifs de diagnostic, des routeurs, des connexions de commutateurs réseau, de la connectivité des logiciels de gestion de cab
• Fournir les services