Diagnostic Account Manager

Zoetis Spain SL; Vancouver; Hybrid; CAD 73,000 - 86,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Virtual care

Employee assistance program

Time-off policies

Job summary

Zoetis is seeking a field-based diagnostics territory manager in the Greater Vancouver Area. You will oversee installation, setup and connectivity of diagnostic devices and online platforms, provide technical support, and train clinics on usage and maintenance of our solutions.

This 12-month contract covers Vancouver and surrounding islands, and the candidate must reside in the Greater Vancouver Area. Responsibilities include on-site and remote customer engagement, post-sale care, upsell

Qualifications

• Post-secondary qualification in biological sciences, business, or veterinary technology.
• Sales experience required.
• Management experience preferred.
• Strong leadership and relationship-building abilities.
• Excellent planning, organization, and communication skills, both written and verbal.
• Skilled in consultative (solution) selling techniques.
• Comprehensive understanding of veterinary hospital operations, including laboratory and clinical procedures, practice administration, staff training and workflow.
• Proficient in interpreting scientific and medical information.
• Strong computer and technical skills.

Responsibilities

• Manage diagnostic territory and drive utilization.
• Provide on-site and remote technical support and training.
• Oversee installation, setup, and connectivity of devices and software.
• Upsell and cross-sell products, identify leads.
• Ensure strong post-sale customer service and onboarding.
• Coordinate resources and budget, schedule travel.

Skills

Leadership

Relationship-building

Consultative selling

Planning & organization

Communication

Technical troubleshooting

Veterinary hospital operations

Scientific/medical literacy

Computer skills

Education

Post-secondary qualification in biological sciences, business, or veterinary technology

Job description

Zoetis is a global leader in animal health, dedicated to advancing care for animals through innovative medicines, vaccines, diagnostics and other technologies. Zoetis Canada is proud to be certified as a Great Place to Work®, a testament to our inclusive culture, strong values and commitment to employee well‑being. / Zoetis est un chef de file mondial en santé animale, dédié à faire progresser les soins aux animaux grâce à des médicaments, des vaccins, des outils de diagnostic et d'autres technologies novatrices. Zoetis Canada est fière d’être certifiée Great Place to Work®, une reconnaissance qui témoigne de notre culture inclusive, de nos valeurs fortes et de notre engagement envers le bien‑être de nos employés.

The successful candidate will manage a territory of diagnostic customers, with a strong emphasis on delivering best‑in‑class in‑clinic lab installations and actively promoting utilization in alignment with clinical guidelines. Key responsibilities include enhancing the post‑sale customer experience, overseeing the installation, set‑up, and connectivity of diagnostic devices and online platforms, providing technical support, and facilitating customer on‑boarding. Additionally, the candidate will conduct cyclical customer touchpoints to provide comprehensive clinic training and education on the usage, maintenance, and clinical benefits of our diagnostic solutions to ensure optimal in‑clinic application. This is a 12‑month contract position, covering the Greater Vancouver Area and Islands, and the candidate must reside in the Greater Vancouver Area.

Le candidat retenu gérera un territoire de clients diagnostiques, en mettant fortement l’accent sur la fourniture d’installations de laboratoire en clinique et en promouvant activement l’utilisation conformément aux directives cliniques. Les principales responsabilités incluent l’amélioration de l’expérience client après‑vente, la supervision de l’installation, de la configuration et de la connectivité des dispositifs de diagnostic et des plateformes en ligne, la livraison d’un support technique et la facilitation de l’intégration et l’orientation des clients. De plus, le candidat effectuera des points de contact cycliques avec les clients pour fournir une formation et une éducation complètes en clinique sur l’utilisation, l’entretien et les avantages cliniques de nos solutions diagnostiques afin d’assurer une application optimale en clinique. Ce poste, un contrat de 12 mois, est situé dans la région du grand Vancouver.

RESPONSIBILITIES

• Territory Management Execution Excellence: Support, Educate & Drive Utilization
• Manage customer needs within a territory through regular check‑ins, both on‑site and remote, to meet performance indicators and budget.
• Deliver customer care through technical support, troubleshooting, training, and education on diagnostic solutions.
• Upsell and cross‑sell products, identify leads, and collaborate with team members to enhance the customer experience.
• Deliver exceptional post‑sale customer service through seamless implementation and staff training.
• Installation and set‑up of diagnostic devices, routers, network switch connections, Practice Management Software connectivity and set‑up of online platforms.
• Driving the customer on‑boarding experience by identifying motivators and providing solutions through pre‑onboarding, installation, training and follow up.
• Maintain a high level of expertise with the evolving portfolio of products, services, pricing, competition, and market trends.
• Collaborate with various business units to enhance customer experience and resource utilization.
• Coordinate and manage resources, schedule calls, book travel, and manage the territory budget.
• Maintain accurate records of customer interactions and report expenses promptly for financial accountability.

RESPONSABILITÉS

• Soutenir, Éduquer et Encourager l’Utilisation.
• Gérer les besoins des clients dans un territoire par des interactions régulières, sur site et à distance, pour atteindre les indicateurs de performance et le budget.
• Fournir un service client par le biais de support technique, de dépannage, de formation et d’éducation sur les solutions de diagnostic.
• Faire de la vente incitative et croisée, identifier des pistes et collaborer avec les membres de l’équipe pour améliorer l’expérience client.
• Fournir un service client après‑vente exceptionnel grâce à une mise en œuvre fluide et une formation complète du personnel.
• Installation et configuration des dispositifs de diagnostic, des routeurs, des connexions de commutateurs réseau, de la connectivité des logiciels de gestion de cabinet et de la configuration des plateformes en ligne.
• Conduire l’expérience d’intégration et l’orientation des clients en identifiant les motivations et en fournissant des solutions par le biais de la pré‑intégration, de l’installation, de la formation et du suivi.
• Maintenir un haut niveau d’expertise avec le portefeuille de produits, services, prix, concurrence et tendances du marché en constante évolution.
• Coordonner et gérer les ressources, planifier les appels, organiser les déplacements et gérer le budget du territoire.

QUALIFICATIONS

• Post‑secondary qualification in biological sciences, business, or veterinary technology.
• Sales experience required.
• Management experience preferred.
• Strong leadership and relationship‑building abilities.
• Excellent planning, organization, and communication skills, both written and verbal.
• Skilled in consultative (solution) selling techniques.
• Comprehensive understanding of veterinary hospital operations, including laboratory and clinical procedures, practice administration, staff training and workflow.
• Proficient in interpreting scientific and medical information.
• Strong computer and technical skills.

QUALIFICATIONS

• Qualification postsecondaire en sciences biologiques, en commerce ou en technologie vétérinaire.
• Expérience en vente requise.
• Expérience en gestion préférée.
• Fortes capacités de leadership et de création de relations.
• Excellentes compétences en planification, organisation et communication, tant à l’écrit qu’à l’oral.
• Compétence dans les techniques de vente consultative (solution selling).
• Compréhension approfondie des opérations des hôpitaux vétérinaires, y compris les procédures de laboratoire et cliniques, l’administration des pratiques, la formation du personnel et le flux de travail.
• Compétent dans l’interprétation des informations scientifiques et médicales.
• Solides compétences informatiques et techniques.

Benefits

• health, dental, vision and virtual care personal spending account employee assistance program time-off policies: vacation, float, and volunteer days

Biens

• soins médicaux, dentaires, de la vue et virtuelle compte de dépenses personnel programme d’aide aux employés politiques de congés : jours de vacances, personnels et de bénévolat

Base Pay Range: $73,000 - $86,000

L'échelle salariale de base: 73 000 $ à 86 000 $

Full time

Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment‑related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.

At Zoetis, our purpose is to nurture our world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award‑winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well‑being in every sense, from health and financial wellness to family and lifestyle resources.