Developmental Services Case Manager

YSSN; Aurora; Hybrid; CAD 37,000 - 52,000; Full time

Job summary

The Developmental Services Case Manager at Your Support Services Network (YSSN) serves York Region, providing intensive case management and advocacy for individuals with developmental disabilities and dual diagnosis. Two full-time contracts to August 2027, with a starting hourly rate of $32.13, based in Aurora, Ontario.

Office attendance required; travel within York Region; valid G license preferred. A police clearance is required, accommodations available, and YSSN values inclusivity and

Qualifications

• Bachelor’s degree in social work or related discipline.
• Minimum three years front line experience with individuals needing support.
• Experience with developmental disabilities and crisis prevention is essential.
• Ability to maintain confidentiality and work across diverse communities.

Responsibilities

• Conduct needs assessments and develop individualized service plans.
• Coordinate referrals and advocate to access community resources.
• Support skill development to enhance independence and community participation.
• Maintain strong communication with clients, families, and providers.

Skills

Empathetic communication

Interpersonal skills

Crisis prevention

Confidentiality

Analytical skills

Education

Bachelor’s degree in social work

Tools

Microsoft Office

Database software

Email

Job description

At Your Support Services Network (YSSN), we believe in making a difference. As a non-profit charitable organization, we support individuals with mental health challenges, developmental disabilities, and complex needs—helping each person build meaningful connections and live their best lives.Through compassionate, person-centered services, we empower individuals to achieve their goals and participate fully in their communities.

YSSN offers more than just competitive compensation—we provide a supportive, inclusive, and flexible work environment where employees can thrive. From hybrid work options and professional development to wellness programs and a strong commitment to diversity, equity, inclusion, and belonging, we invest in our team’s growth and well-being.

Our Vision: A Meaningful Life for All – Relationships, Community, Well-Being

Our Mission: Communicate. Connect. Collaborate.

Join one of Canada’s top non-profit employers of choice and be part of a team that values meaningful work, collaboration, and positive change.

Job Opportunity

Developmental Services Case Manager

Two Full-Time Contracts to August 2027 (with the possibility of extension or becoming permanent)

• Status: Full-Time, Contract
• Starting Hourly Rate: $32.13/ Hour
• Office Hours: Monday - Friday - 8:30 am - 4:30 pm, 35 Hours per week
• Location: Aurora, Ontario L4G 3S9
• Office Expectations: This position requires:
  • A minimum of one in-office day per month to provide team coverage
  • Attendance at additional in-office meetings, training sessions, supervision meetings, and all-staff events as required
  • Applicants must reside within a reasonable daily commuting distance of the office and/or assigned service area and be able to attend the office as required for operational needs
• Posting Closes: Wednesday, September 2 at 4:00 pm EST

Job Description

The Developmental Services Case Manager, as part of a team serving York Region is responsible for providing intensive case management, advocacy, and support services to individuals aged six and older with developmental disabilities and/or dual diagnosis (developmental disability and mental health).

The primary function of this role is to support children, adults, and their families through a person-centered approach to service delivery, assisting clients in navigating the developmental services system, identifying and accessing appropriate community resources, and exploring available support options. Responsibilities include conducting needs assessments, developing and coordinating individualized service plans, facilitating referrals, and supporting skill development to enhance independence, community participation, and overall quality of life.

Position Requirements

• Bachelor’s degree in social work or related discipline (i.e. Health Sciences)
• Experience:
  • Minimum three years directly related front line experience
  • Experience working with individuals who have developmental disabilities is essential
  • Experience in assisting people to develop independent living skills and plan for more independent living is an asset
  • Crisis prevention and intervention experience
  • The ability to demonstrate sound clinical judgment
  • Familiarity with the local service system and its providers is required
  • Strong analytical, problem solving, conceptual, and facilitation skills
  • Excellent oral and written communication skills
  • Ability to use a variety of software tools, including Microsoft, Data Base, Internet and Email
  • Ability to maintain strict confidentiality of Agency information
• Travel within the geographic area of York Region
• Working conditions -Office work, public sites, service user home environments, and travel with and without service users
• Second language is considered an asset
• An understanding of cultural diversity is considered an asset

The successful applicant will be required to provide a police clearance that meets agency standards

A valid G Drivers License, access to a reliable vehicle and adequate insurance coverage for business responsibilities, OR access to reliable transportation.

YSSN is an equal opportunity employer that welcomes applicants from diverse backgrounds and is committed to an accessible, respectful hiring process.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you require accommodations at any point during the application and hiring process, please contact Human Resources.

Successful candidates will be required to submit proof of a primary series of a COVID-19 vaccine authorized by the World Health Organization directly to the Human Resources department. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement directly to Human Resources.