Director of Services

Canadian Mental Health Association | York Region & South Simcoe; Aurora; On-site; CAD 68,452 - 82,972; Full time

Benefits offered by this job

Healthcare of Ontario Pension Plan

Job summary

A leading mental health services provider is seeking a Director of Services in York Region and South Simcoe to manage programs and develop community services. The role requires a Bachelor's degree in a health discipline, a Master's degree is preferred, and at least 5 years of senior level management experience. The position is full-time with a flexible work schedule, focusing on continuous improvement and engagement within the community. The salary ranges from $49.69 to $60.23 per hour, depending on experience.

Qualifications

• Minimum of 5 years' experience in a comparable role.
• Professional registration with a Regulatory Body is required.
• Experience in the non-profit sector, ideally in health or mental health.

Responsibilities

• Provide overall support and management of programs and services.
• Explore best practices in service delivery and lead change management strategies.
• Engage communities to build a strong mental health and addiction system.

Skills

Team building

Excellent communication

Strategic change management

Networking

Cultural competency

Education

Bachelor's degree in health or social service discipline

Master's degree or experiential equivalent

Job description

We deliver quality mental health and addictions services that promote recovery and health, and end stigma.

Values

• Responsive to the needs of our clients, their families, and our communities
• Respectful in how we meet the needs of our clients and staff in each interaction
• Committed to delivering the highest quality of care, every time
• Innovative in our approach to meeting our clients’ and communities’ needs
• Inclusive in how we work and serve our clients

Team Values

• We create belonging
• We build better

We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety and well‑being of employees and offers:

• HOOPP (Healthcare of Ontario Pension Plan)

We are looking for a Director of Services to join our team!

As we continue to grow our team, we are looking for a Director of Services to join our passionate, dedicated, and “BRAVE” team! If you are a collaborative, innovative individual who is interested in continuing to develop community services in York Region and South Simcoe, then this role is for you! If you are interested in bringing your experience to an innovative, award‑winning organization that is continuing to grow and expand and you love to explore best practices and lead change management strategies for continuous improvement, please continue to read further.

Closing Date: April 22, 2026

Position: Short-term Contract, Full-time, 35 Hours per Week, Evening Hours and Weekends may be required. Beginning June 1, 2026 and ending September 11, 2026.

Salary Range: $49.69-$60.23 per hour. Candidate experience considered when determining salary.

Reason for Posting: An existing vacancy.

Location: The Director of Services is expected to work out of the following major CMHA‑YRSS offices and may be required to travel to other CMHA Offices, community centres, and other locations throughout York Region and South Simcoe as required.

• Newmarket office located at 1101 Nicholson Rd, Newmarket ON L3Y 9C3
• Aurora Office located at 15150 Yonge St, Aurora ON L4G 1M2
• Markham Office located at 3601 Highway 7, Markham ON L3R 0M3
• Vaughan Office located at 8271 Keele St, Concord ON L4K 1Z1

Job Profile

The Director of Services provides overall support and management of programs and services offered by CMHA. In this role, you will participate as a member of the leadership team and will be responsible for identifying, establishing and developing community services. The Director will lead program development and innovation for assigned program areas. The Director will explore best practices in service delivery and lead change management strategies for continuous quality improvement. This position will engage communities to build a strong mental health and addiction system in York Region and South Simcoe. They will contribute to the agency’s corporate management agenda by providing strong strategic leadership for all aspects of mental health services. The Director of Services will work in strategic collaboration with the leadership team, to drive performance, sustain high levels of employee engagement, and develop and sustain a leadership culture across the organization that aligns with and achieves the agency’s strategy, mission, vision and values.

In addition to compliance with all organizational policies and procedures, the Director is also expected to behave ethically, demonstrate competence in effective communication and team building, demonstrate effectiveness in working in a collaborative environment, and demonstrate confidence in decision‑making and in building relationships.

Requirements

• Bachelor’s degree in a health or social service discipline (e.g. occupational therapy, nursing, social work, health administration, etc.) or equivalent combination of education (college diploma/bachelor’s degree) and experience
• Professional Registration with a Regulatory Body is required.
• Master’s degree or experiential equivalent required
• Minimum of 5 years’ experience in a comparable role
• Experience in the non‑profit sector, ideally in health or mental health
• Extensive experience cultivating diverse networks and leading community outreach initiatives, leveraging diversity of people and thinking to create innovative solutions
• Extensive management and leadership experience at a senior level accountable for multiple programs
• Demonstrated ability to lead and engage in executing strategic change
• Excellent management, facilitation, team building, teamwork skills
• Ability to cultivate diverse networks and leading community outreach initiatives, leveraging diversity of people and thinking to create innovative solutions
• A second language (French, Cantonese, Farsi, Italian, Korean, Mandarin, Punjabi, Russian, Tamil, Urdu) reflecting the local community is an asset
• A valid Canadian driver’s license, a minimum $1,000,000 third party liability insurance

Responsibilities

• Provides immediate supervision of Manager of People & Teams
• Develops programs and services that reflect the needs of people with mental health and addiction problems, ensuring appropriate cultural focus
• Execute a comprehensive analysis of a wide‑range of factors including client experience, standards of care, community partnerships, impact on staff and operation efficiencies.
• Monitors and evaluates the program objectives ensuring that they meet or exceed program delivery standards, performance accountability and funding requirements
• Manages the coordination of services, to ensure accessible and effective social service delivery to clients
• Responsible for analyzing program issues, researches best practices and innovations, develops solutions and provides advice on issues, trends and strategic directions to Senior Management
• Explores and accesses additional funding opportunities in order to enhance current program activities
• Provides leadership, guidance, direction and support to employees delivering programs and services
• Oversees the management of the program budget in consultation with Manager

The statements above are intended to describe the general nature and level of work being performed by an individual assigned to the job. This information is not constructed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job.

This position reports to the Senior Director of Services, Interprofessional Practice and Innovation

Working Conditions: Office work, community meetings and travel in and around York Region and South Simcoe

Disclaimer: In keeping with mental health reform, best practices, funding, and direction this position may later require knowledge, skills, abilities, and working conditions not noted here.

Employment Equity

CMHA‑YRSS is dedicated to promoting employment equity and dismantling obstacles to employment for marginalized communities. CMHA‑YRSS supports the journey to mental wellness, and we welcome applicants with lived experience of mental illness. In acknowledgment of the systemic underrepresentation faced by Black, Indigenous, racialized peoples, and those living with disabilities, this opportunity has been developed based on the special program provisions of the Ontario Human Rights Code. We therefore extend invitations for applications from the following groups:

• Racialized Persons
• Persons living with Disabilities