Mental Health Case Manager - Flexible Supports

YSSN; Aurora; Hybrid; CAD 56,000 - 61,000; Full time

Job summary

Your Support Services Network (YSSN) in Ontario is seeking a Mental Health Case Manager for a full-time contract through June 2027, with potential extension. The role involves intensive case management, advocacy, and service coordination for adults with complex needs.

Daily travel within York Region is required, with at least one in-office day per month and regular office meetings. Starting rate is CAD 32.13 per hour for 35 hours per week, with a total annual compensation in the low CAD range.

Qualifications

• Experience in social services with adults who have serious mental illness, dual diagnosis, developmental disability, or addictions
• Strong advocacy, counseling, crisis prevention and intervention experience
• Housing assistance experience and knowledge of relevant legislation
• Second language or cultural diversity understanding are assets

Responsibilities

• Provide intensive case management and advocacy services to individuals 16+ with mental health needs, dual diagnosis or addictions
• Travel within York Region to support service users and providers
• Collaborate with teams, coordinate services and participate in community development

Education

Bachelors degree in social work

Job description

At Your Support Services Network (YSSN), we believe in making a difference. As a non-profit charitable organization, we support individuals with mental health challenges, developmental disabilities, and complex needs—helping each person build meaningful connections and live their best life. Through compassionate, person-centered services, we empower individuals to achieve their goals and participate fully in their communities.

YSSN offers more than just competitive compensation—we provide a supportive, inclusive, and flexible work environment where employees can thrive. From hybrid work options and professional development to wellness programs and a strong commitment to diversity, equity, inclusion, and belonging, we invest in our team’s growth and well-being.

Our Vision: A Meaningful Life for All – Relationships, Community, Well-Being
Our Mission: Communicate. Connect. Collaborate.

Join one of Canada’s top non-profit employers of choice and be part of a team that values meaningful work, collaboration, and positive change.

Job Opportunity

Mental Health Case Manager - Flexible Supports

One Full-Time Contract position to June 2027 (with the possibility of extension or becoming permanent)

• Status: Contract, Full-Time
• Starting Hourly Rate: $32.13/ Hour
• Office Hours: Monday - Friday - 8:30 am - 4:30 pm, 35 hours per week
• Location: Aurora, OntarioL4G 3S9
• Office Expectations; This position requires:
• A minimum of one in-office day per month to provide team coverage
• Attendance at additional in-office meetings, training sessions, supervision meetings, and all-staff events as required
• Applicants must reside within a reasonable daily commuting distance of the office and/or assigned service area and be able to attend the office as required for operational needs
• Posting Closes: Wednesday, July 29at 4:00 pm EST

Job Description

This position will provide intensive case management and advocacy services to individual’s aged sixteen and over who are experiencing mental health, dual diagnosis and/or addictions and who are vulnerably housed or homeless. Through a collaborative approach, this position will facilitate recovery and assist service users who are experiencing significant difficulties in daily functioning to improve their quality of life. Tasks will include direct service interventions, clinical support and community development. Daily travel within York region will be required.

Position Requirements

• Bachelor’s degree in social work or related discipline (i.e. Health Sciences)
• Experience;
• Minimum 3 years related experience in social services with adults who have a serious mental illness, dual diagnosis, developmental disability, or addictions
• Broad experience with individual, family, and systems advocacy, supportive counseling, crisis prevention and intervention experience
• Experience in providing support around housing and/or homelessness
• Sound understanding of the population and relevant legislation
• Second language is considered an asset
• An understanding of cultural diversity is considered an asset

• * The successful applicant will be required to provide a police clearance that meets agency standards
• * A valid G Drivers License, access to a reliable vehicle and adequate insurance coverage for business responsibilities, OR access to reliable transportation.

YSSN is an equal opportunity employer that welcomes applicants from diverse backgrounds and is committed to an accessible, respectful hiring process.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you require accommodations at any point during the application and hiring process, please contact Human Resources.

Successful candidates will be required to submit proof of a primary series of a COVID-19 vaccine authorized by the World Health Organization directly to the Human Resources department. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement directly to Human Resources.