Detachment Services Assistant

Employment and Social Development Canada; Town of Bonnyville; Hybrid; CAD 63,000 - 68,000; Full time

Job summary

Employment and Social Development Canada (Bonnyville Detachment) is seeking a permanent full-time employee to support public-facing services in Bonnyville, Alberta. The role requires reliability clearance and the ability to work in a busy police environment, with in-office presence five days a week.

Candidates should have two years of secondary school or equivalent, plus experience delivering services by phone, in person and in writing, and proficiency with Word, Excel, Outlook and Adobe.

Qualifications

• Two years of secondary school completed or equivalent education, with proof required prior to appointment.
• Experience providing services to internal and external clients by phone, in person and in writing.
• Experience with data entry, filing and producing briefing notes or reports.

Skills

Customer service

Administrative support

Data entry

Written communication

Education

Secondary school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Adobe

Job description

Selection process number
26-RCM-EA-K-EAD-BONNYVILLE-150173

Salary
$62,533 to $67,699

Level
CR-05-SP-CK-05

Who can apply
Persons residing or employed in Bonnyville, Alberta or within a 500 kilometer radius of Bonnyville, Alberta.

Work environment
Please note this position is located at the Bonnyville Detachment in Bonnyville, Alberta and there will be a requirement for presence in the office 5 days per week.

Intent of the process
The intent of this process is to staff one (1) permanent position in Bonnyville, Alberta.This process will be used to establish a pool of qualified candidates. The pool may be used to staff similar indeterminate, term or acting positions with various security requirements and tenures, which may vary accordingly to the position being staffed.Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled
1

Conditions of employment

Reliability Status security clearance - RCMP Enhanced Reliability Status (ERS) Security Clearance.Those selected must meet and maintain the above condition of employment throughout their employment.

• OR1 - Willingness and ability to work in a busy police environment, including exposure to unsettling and/or graphic material.
• OR2 - Willingness and ability to work overtime as required.
• OR3 - Willingness and ability to travel for work and/or training purposes using various modes of transportation.
• OR4 - Willingness and ability to maintain a valid class 5 driver's license.

You need (essential for the job)

Your application must clearly explain how you meet the following

Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience**Proof of education will be required prior to appointment.

• EX1 - Experience providing services to internal and external clients over the phone, in person and in writing.
• EX2 - Experience providing administrative support services including data entry, filing and preparing documents such as briefing notes and/or reports.
• EX3 - Experience working with Microsoft Word, Excel, Outlook and Adobe.

Applied / assessed at a later date

• A1 - Ability to communicate effectively orally
• A2 - Ability to communicate effectively in writing
• A3 - Ability to deal effectively with police situations

• PS1 - Demonstrating integrity and respect
• PS2 - Thinking things through
• PS3 - Working effectively with others
• PS4 - Showing initiative and being action-oriented

Language requirements (essential for the job)

May be applied / assessed at a later date

• AEX1 - Experience maintaining a law enforcement database such as CPIC and/or PROS.
• AEX2 - Experience liaising with court representatives or officials, or preparing court disclosure packages.

Our commitment

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

We'd like to thank all those who apply. However, only the people selected for further consideration will be contacted.