IT Analyst Infrastructure Operations

Employment and Social Development Canada; San Juan de Terranova; Hybrid; CAD 86,000 - 105,000; Full time

Benefits offered by this job

Parking

Inclusive work environment

Health and dental plans

Pension plan

Flexible work hours

Job summary

The Royal Canadian Mounted Police in St. John's, Newfoundland and Labrador is seeking an IT professional at the IT-02 level for an indeterminate vacancy. The role requires strong AD, user support and IT asset lifecycle experience and offers a comprehensive benefits package.

The position is based on site with standard hours, security screening requirements and a focus on maintaining and supporting computer systems and network infrastructure in a demanding environment.

Qualifications

• Graduation from a two-year program of study with relevance to IT (computer science or information technology).
• Recent experience with maintenance, installation and repair of computers or accessories.
• Recent experience with Microsoft Active Directory (AD).
• Recent experience supporting computer applications.
• Recent experience supporting a LAN/WAN environment.
• Recent experience in IT Asset Management Life Cycle (within last five years).

Skills

Oral communication

Written communication

Independent work

Analytical problem solving

Education

Two-year post-secondary program in IT

Tools

Active Directory

Service desk ticketing system

LAN/WAN networking

Job description

Selection process number
26-RCM-EA-X-B-STJ-HQ-147474

Location
St. John's(Newfoundland and Labrador)

Salary
$85,854 to $105,080

Level
IT-02-SP-ICT-02

Who can apply
Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Work environment
Are you looking for a rewarding career with a great working environment? Here are a few reasons to work for the RCMP:

• Worry-free parking;
• An inclusive work environment committed to employment equity;
• Attractive compensation package including sick leave, family-related leave, heath/dental plans, pension plan, and possibility of flexible work hours. For more information regarding benefits, please see the link to the collective agreement provided at the top of the poster.As an employer of choice for over 30,000 employees, the Royal Canadian Mounted Police (RCMP) promises a career like no other. With over 150 years of tradition and service, the RCMP is Canada’s national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities.

Intent of the process
Currently we have one indeterminate vacancy at the IT-02 group and level.A qualified pool of candidates may be established to staff this and other similar positions, at the IT-02 group and level for term, indeterminate or acting at full or part-time hours or lower level positions.Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled
1

Conditions of employment

Top Secret security clearance - RCMP Top Secret Security Clearance.In accordance with the Treasury Board Secretariat (TBS) Directive on Security Screening, effective January 6, 2025, Canadian citizenship is a requirement for a Top Secret clearance. Please note that while a Top Secret clearance is not required at the time of application, all conditions of employment, including security clearance, must be met prior to appointment and maintained for the duration of employment in the position.Please refer to the TBS Directive on Security Screening for more information: https://www.tbs-sct.canada.ca/pol/doc-eng.aspx?id=32805#annA1.

• Must be willing and able to work in confined spaces.
• Must be willing and able to travel from worksite for extended periods, and on short notice
• Must be willing and able to work outside of normal core hours, when required and on short notice.
• Must have a valid driver’s license.
• Must be willing and able to travel via commercial and RCMP transportation, including RCMP aircraft.
• Willingness and ability to lift and carry heavy tools and equipment (ex: minimum 50lbs)

You need (essential for the job)

Your application must clearly explain how you meet the following

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology or another specialty relevant to the position to be staffed.

• EX2. Recent* experience with maintenance, installation and repair of computers or accessories.
• EX3. Recent* experience with Microsoft Active Directory (AD).
• EX4. Recent* experience supporting computer applications.
• EX5. Recent* experience supporting a LAN/WAN environment.
• EX6. Recent* experience in IT Asset Management Life Cycle. *Recent is defined as experience obtained within the last five (5) years.

Applied / assessed at a later date

ABILITY

• AB1. Ability to communicate effectively orally
• AB2. Ability to communicate effectively in writing
• AB3. Ability to work independently
• AB4. Ability to analyze and resolve software, hardware, and firmware problems

Language requirements (essential for the job)

May be applied / assessed at a later date

CERTIFICATION

• CERT1. Information Technology Infrastructure Library (ITIL) Foundations (or higher) certification
• CERT2. CompTIA Network+, Cisco Certified Network Associate (CCNA), and/or Cisco Certified Network Professional (CCNP) certification
• CERT3. Microsoft Certified Professional (MCP) or Microsoft Specialist certification

EXPERIENCE

• AEX1. Experience managing incidents using a service management ticketing system
• AEX2. Experience with IT project management

Our commitment

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

We'd like to thank all those who apply. However, only the people selected for further consideration will be contacted.