Intercept Field Support Specialist

Employment and Social Development Canada; Edmonton; Hybrid; CAD 86,000 - 105,000; Full time

Job summary

Employment and Social Development Canada is seeking to staff one permanent IT position in Edmonton, AB. It is classified IT-02-SP-ICT-02 with a salary range of $85,854 to $105,080.

The process may establish a qualified pool to staff indeterminate, term or acting appointments, subject to security and eligibility requirements. Applicants must demonstrate two years of post-secondary education in computer science or information technology and relevant experience with electronics, networks and

Qualifications

• Two years of post-secondary education in computer science, IT or related field.
• Experience with electronics, electrical circuits and communications equipment.
• Experience configuring, supporting and troubleshooting computer systems, networks and data communications technologies.
• Experience installing, integrating or supporting complex technical equipment in operational environments.
• Experience diagnosing and resolving hardware, software, networking or communications issues using systematic troubleshooting.
• Experience providing technical advice, support or training on specialized technical systems and equipment.

Education

Two years post-secondary education in computer science/IT or related field

Job description

Selection process number
26-RCM-EA-K-FPSS-SPECIALI-150132

Location
Edmonton(Alberta)

Salary
$85,854 to $105,080

Level
IT-02-SP-ICT-02

Who can apply
Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Intent of the process
The intent of this process is to staff one (1) permanent position in Edmonton, AB.A qualified pool of candidates may be established and may be used to staff similar positions on an indeterminate, term or acting basis.Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled
1

Important messages
In order to have your application considered, all screening questions must be answered. Candidates must provide CONCRETE EXAMPLES that demonstrate how they meet the education requirement and the experience factors listed in the essential qualifications. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities. FOR EACH EXPERIENCE CRITERIA, please provide the following MANDATORY information:
1- Name of the department or organization where the experience was acquired;
2- Title of the position occupied and the period(s) in which you performed the functions (M-Y to M-Y); and
3- Specific details of tasks or projects demonstrating how the experience was acquired, and provide concrete examples. FAILURE TO CLEARLY DEMONSTRATE IN THE SCREENING QUESTIONS HOW YOU MEET THE SCREENING CRITERIA WILL RESULT IN THE REJECTION OF YOUR APPLICATION.CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR MISSING INFORMATION.The ability to communicate effectively in writing will be assessed throughout your application. Any use of generative artificial intelligence in the completion of your application is considered a violation of the assessment process. Should the selection committee suspect the use of generative artificial intelligence, your candidacy may be subject to immediate disqualification.Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process prior to the closing date.Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.The Indigenous Career Navigators Program, among others, is designed to provide Indigenous Peoples with advice and guidance through the application/hiring process. To Indigenous Peoples seeking individual support related to your application or during the assessment phase, please contact our RCMP Indigenous Career Navigator (ICN): [e-mail].

Conditions of employment

• Willingness and ability to provide expert testimony in court.
• Willingness and ability to travel for work and/or training purposes using various modes of transportation, including owned or leased government transport, commercial and light aircraft and up to and including remote locations.
• Willingness and ability to maintain a valid class 5 driver's license.
• RCMP Top Secret security clearance. In accordance with the Treasury Board Secretariat (TBS) Directive on Security Screening, effective January 6, 2025, Canadian citizenship is a requirement for a Top Secret clearance. Please note that while a Top Secret clearance is not required at the time of application, all conditions of employment, including security clearance, must be met prior to appointment and maintained for the duration of employment in the position. Please refer to the TBS Directive on Security Screening for more information: https://www.tbs-sct.canada.ca/pol/doc-eng.aspx?id=32805#annA1.

Operational Requirements

• Willingness and ability to work in a busy police environment, including exposure to unsettling and/or graphic material.
• Willingness to work overtime on short notice from time to time.
• Willingness to be on call during evenings, weekends and on public holidays from time to time.
• Willingness to carry and monitor a mobile communications device outside of work hours when required.

You need (essential for the job)

Your application must clearly explain how you meet the following

• Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed, or an acceptable combination of education, training and/or experience. Notes:
  - Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
  - It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
  - At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.
• Experience working with electronics, electrical circuits, and communications equipment, including installation, testing, troubleshooting, and maintenance of technical systems.
• Experience configuring, supporting, and troubleshooting computer systems, networks, and data communications technologies.
• Experience installing, integrating, or supporting complex technical equipment in operational, industrial, field, or laboratory environments.
• Experience diagnosing and resolving hardware, software, networking, or communications-related technical issues using systematic troubleshooting methods.
• Experience providing technical advice, support, or training to clients, colleagues, or stakeholders on specialized technical systems and equipment.

Applied / assessed at a later date

• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
• Ability to plan and prioritize work.

Language requirements (essential for the job)

May be applied / assessed at a later date

• Experience in managing Windows Server (including legacy Windows Server) environment.
• Experience in managing a virtualized server infrastructure.
• Knowledge of advanced information technology concepts including network protocols, component integration, networking, data storage and operating systems.
• Knowledge of scripting and programming in order to automate processes in support of forensics or system administration.

Our commitment

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

We'd like to thank all those who apply. However, only the people selected for further consideration will be contacted.