Detachment Services Assistant

Employment and Social Development Canada; Coaldale; Hybrid; CAD 63,000 - 68,000; Full time

Job summary

Royal Canadian Mounted Police in southern Alberta seeks a Detachment Services Assistant to provide administrative and operational support to police members and the public at the detachment, in Coaldale or Picture Butte. The role supports critical frontline services with a focus on customer service and data handling. The position is indeterminate.

Salary ranges CAD 62,533 to 67,699. Requirements include two years of secondary schooling or equivalent and ability to travel, work overtime, and

Qualifications

• Two years of secondary school or an acceptable combination of education, training and/or experience.
• Experience providing clerical support services.
• Experience using word processing, spreadsheet and e-mail applications.
• Experience managing the intake of and processing of requests and/or enquiries.
• Experience with data entry and maintenance.
• Experience providing service to internal or external clients via telephone, in-person or by e-mail.
• Ability to communicate effectively in writing.

Responsibilities

• Provide administrative and operational support to police members and others at the detachment.
• Provide assistance and information to the public at the detachment.

Skills

Clerical support

Word processing

Data entry

Customer service

Written communication

Education

Two years of secondary school

Tools

Word

Excel

Outlook

Job description

Selection process number
26-RCM-EA-K-SAD-PBUTTE-150174

Salary
$62,533 to $67,699

Level
CR-05-SP-CK-05

Who can apply
Persons residing within a 100 kilometer radius of Picture Butte (Alberta).

Duties
Detachment Services Assistants provide administrative and operational support to police members and others at the detachment. They also provide assistance and information to the public.

Work environment
Coaldale and Picture Butte are welcoming southern Alberta communities located near Lethbridge. Coaldale is a growing town with easy access to urban amenities, while Picture Butte offers a close-knit rural community atmosphere. The Picture Butte Detachment functions as a satellite office, providing services within the broader area. In this position, there may be brief periods working alone while police members are on patrol or otherwise away.

Intent of the process
The process will initially be used to staff one position on an indeterminate basis in Coaldale or Picture Butte (Alberta). A pool of qualified candidates may be established and used to staff similar positions within the Royal Canadian Mounted Police Southern Alberta District. Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled
1

Conditions of employment

• RCMP enhanced reliability status
• Possession of a valid Class 5 (or equivalent) driver’s license

Operational Requirements

• Willingness and ability to work in a policing environment where exposure to sensitive or distressing investigative material may occur
• Willingness and ability to work overtime
• Willingness and ability to travel for work or training

You need (essential for the job)

Your application must clearly explain how you meet the following

• Successful completion of two years of secondary school, or an acceptable combination of education, training and/or experience
• Experience providing clerical support services
• Experience using word processing, spreadsheet and e-mail applications
• Experience managing the intake of and processing of requests and/or enquiries
• Experience with data entry and maintenance
• Experience providing service to internal or external clients, via telephone, in-person or by e-mail
• Ability to communicate effectively in writing

Applied / assessed at a later date

• Ability to communicate effectively orally
• Ability to plan and prioritize work
• Ability to work in a stressful environment
• Demonstrating integrity and respect
• Thinking things through
• Working effectively with others
• Showing initiative and being action-oriented
• Dependability

Language requirements (essential for the job)

May be applied / assessed at a later date

• Experience maintaining and/or conducting queries in a law enforcement database
• Experience working in a law enforcement and/or legal environment
• Training and/or experience in the provision of financial support services

Our commitment

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

Equity, diversity and inclusion

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

Learn more about diversity and inclusion in the public service.

The Indigenous Career Navigators Program, among others, is designed to provide Indigenous peoples with advice and guidance through the application/hiring process. For Indigenous peoples seeking individual support with their application or during the assessment phase, please contact our Indigenous Career Navigator: [e-mail].

Preference

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

We'd like to thank all those who apply. However, only the people selected for further consideration will be contacted.