Detachment Services Assistant

Employment and Social Development Canada; Camrose; On-site; CAD 57,000 - 62,000; Full time

Job summary

Employment and Social Development Canada is seeking candidates for a term vacancy in Camrose, Alberta. The role requires security clearance (RCMP ERS) and entails supporting frontline operations in a busy environment.

The successful candidate will provide client service, perform administrative duties, and maintain records. Two years of secondary education or equivalent experience are required, with willingness to travel when needed.

Qualifications

• Two years of secondary school completed or an acceptable combination of education, training and/or experience.
• Experience providing service to internal or external clients via telephone or in person.
• Experience in the provision of administrative support services including data entry, preparing correspondence, ordering office supplies, filing, or processing mail.
• Experience in using computer applications including databases, email, spreadsheets and word processing.

Responsibilities

• Provide front-line service to clients in person or by telephone.
• Assist with administrative tasks such as data entry, correspondence, and filing.
• Support basic record-keeping and mail processing activities.
• Use computer apps (databases, email, spreadsheets, word processing) to complete tasks.

Skills

Client service

Oral communication

Written communication

Time management

Teamwork

Education

Two years of secondary school

Tools

Databases

Email

Spreadsheets

Word processing

Job description

Closing date:August 17, 2026 - 23:59, Pacific Time

Selection process number
26-RCM-EA-K-CAD-CAMROSE-147438

Location
Camrose(Alberta)

Salary
$57,217 to $61,761

Level
CR-04-SP-CK-04

Who can apply
Persons residing in Camrose, AB, or within a 50 km radius surrounding Camrose, AB.

Intent of the process
This process will be used to staff one (1) term vacancy that is anticipated for approximately eighteen (18) months.A qualified pool of candidates may be established and may be used to staff similar positions on an Indeterminate, Term, Deployment, Assignment or Secondment basis.Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled
1

Conditions of employment

• RCMP Enhanced Reliability Status (ERS) Security Clearance. NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.

Operational Requirements

• Willing and able to work in a busy police environment, including exposure to unsettling and/or graphic material.
• Willingness and ability to work overtime, if required.
• Willingness and ability to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations).
• Willingness and ability to obtain and maintain a valid driver’s license or have personal mobility to the degree normally associated with a driver's license.

You need (essential for the job)

Your application must clearly explain how you meet the following

• Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience*. * Proof of education will be required prior to appointment.
• Experience providing service to internal or external clients / general public, via telephone or in person.
• Experience in the provision of administrative support services including at least two of the following: data entry, preparing correspondence, ordering office supplies, filing, or processing mail.
• Experience in using computer applications including at least two of the following: databases, email, spreadsheets and word processing.

Applied / assessed at a later date

• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
• Ability to prioritize work to meet deadlines.
• Working effectively with others
• Thinking things through
• Showing initiative and being action-oriented
• Dependability

Language requirements (essential for the job)

May be applied / assessed at a later date

• Experience in maintaining a law enforcement database such as: Police Reporting Occurrence System (PROS), Police Access Tool (PAT) Collision or Canadian Police Information Centre (CPIC).
• Experience working in a law enforcement and/or legal environment.
• Experience in receiving, assessing and responding to front counter complaints.
• Experience in receiving, processing and completing criminal record checks.

Our commitment

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

We'd like to thank all those who apply. However, only the people selected for further consideration will be contacted.