Desktop Technician

TekWissen LLC; Portage la Prairie; On-site; CAD 42,000 - 60,000; Full time

Job summary

TekWissen Group in Portage la Prairie, MB is seeking a Desktop Technician to provide onsite IT support for end users, handling hardware, software and network issues.

The role requires hands-on troubleshooting of Windows, Office 365, printers and peripherals, with strong customer service and ability to work independently onsite.

The ideal candidate will have 1–3 years in desktop support, familiar with AD, VPN, and ticketing systems, and be able to lift equipment.

Qualifications

• 1–3 years of desktop/IT support experience.
• Hands-on troubleshooting of Windows desktops/laptops.
• Experience with Windows OS and Office365.
• Experience supporting printers, monitors, scanners, and peripherals.
• Basic TCP/IP networking and VPN troubleshooting.
• Active Directory/user account support preferred.
• Familiar with ticketing systems such as ServiceNow, Remedy or Jira.
• Strong communication and customer service skills.
• Onsite work and ability to lift/move IT equipment.

Responsibilities

• Provide Level 1/2 desktop and technical support to end users.
• Troubleshoot hardware, software, Windows OS, and peripherals.
• Install and maintain desktops, laptops, monitors, printers, and IT equipment.
• Perform workstation setup, imaging, and software deployment.
• Troubleshoot network connectivity, VPN, Wi‑Fi.
• Support Microsoft Office 365 and business apps.
• Manage user accounts and password resets (Active Directory).
• Log and track incidents in the IT ticketing system.
• Escalate complex issues to appropriate teams.
• Assist with asset management and equipment inventory.
• Provide professional, courteous on-site service.
• Follow IT policies and security standards.

Skills

Desktop Support

Windows OS

Office 365

Printers/Monitors/Peripherals

TCP/IP/DNS/DHCP/Wi‑Fi/VPN

Active Directory/User accounts

Ticketing systems

Communication skills

Onsite troubleshooting

Equipment handling

Tools

ServiceNow

Remedy

Jira

Job description

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Job Title: Desktop Technician
Location: Portage la Prairie, MB
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite

Job Description:

• We are looking for a Desktop Technician to provide onsite technical support to end users in Portage la Prairie, MB. The ideal candidate will have hands-on experience troubleshooting hardware, software, operating systems, peripherals, and basic network connectivity issues. This role requires strong customer service skills and the ability to work independently in an onsite environment.

Key Responsibilities:

• Provide Level 1/Level 2 desktop and technical support to end users.
• Troubleshoot and resolve hardware, software, Windows OS, and peripheral issues.
• Install, configure, and maintain desktops, laptops, monitors, printers, and other IT equipment.
• Perform workstation setup, imaging, software installation, and equipment deployment.
• Troubleshoot network connectivity, VPN, Wi-Fi, and basic connectivity issues.
• Support Microsoft Office 365 and common business applications.
• Manage user accounts, password resets, and basic Active Directory-related requests.
• Log, track, and update incidents and service requests using the IT ticketing system.
• Escalate complex technical issues to the appropriate support teams.
• Assist with hardware refreshes, asset management, and equipment inventory.
• Provide professional and courteous customer service to onsite users.
• Follow IT policies, procedures, and security standards.

Required Skills:

• 1 3+ years of experience in Desktop Support, IT Support, Help Desk, or Technical Support.
• Hands-on experience troubleshooting Windows desktops/laptops.
• Knowledge of Microsoft Windows and Microsoft Office/Office 365.
• Experience supporting printers, monitors, scanners, mobile devices, and other peripherals.
• Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and VPN troubleshooting.
• Experience with Active Directory/user account support is preferred.
• Familiarity with ticketing systems such as ServiceNow, Remedy, Jira, or similar.
• Strong communication and customer service skills.
• Ability to work onsite and troubleshoot issues directly with end users.
• Ability to lift/move standard IT equipment when required.

TekWissen Group is an equal opportunity employer supporting workforce diversity.