Deskside Technician I

Stefanini, Inc; Windsor; On-site; CAD 54,000 - 59,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical, dental and vision insurance

Stefanini University training

Job summary

Stefanini, Inc. is seeking a Deskside Technician I in Windsor, ON. The role involves providing on-site hardware/software support, diagnosing and repairing end-user systems, printers, and network connectivity, and ensuring secure remote access.

The candidate should have 1+ year of desk-side support experience, familiarity with Windows 10/11, Active Directory, Office 2016, VPN, and printer hardware. A comprehensive benefits package is included.

Qualifications

• 1+ years corporate desk side support experience.
• Proficient with Windows 10/11 troubleshooting and repair.
• Experience using Active Directory.
• Experience with Microsoft Office 2007/2016 including Lync and Outlook 2016.
• Experience troubleshooting wireless connectivity issues.
• Good customer service skills.
• VPN experience.
• Basic printer hardware support.
• Experience with Symantec Endpoint Protection, BitLocker, SCCM, and RDP.

Responsibilities

• Provide hardware/software support to onsite clients including break/fix.
• Implement virus detection and eradication procedures.
• Diagnose end-user system failures and implement repair solutions.
• Diagnose printer and peripheral device failures and repair solutions.
• Troubleshoot network devices to ensure PC connectivity to the network.

Skills

Windows 10/11

Active Directory

Office 2016

Lync

VPN

Printer support

Symantec SEP

SCCM

RDP

Networking basics

Tools

Lenovo PCs

SCCM

RDP

BitLocker

Endpoint Protection

Job description

Job Details

Deskside Technician I

Deskside Technician I Windsor,ON

Posted:8/12/2026

Job Description

Job ID#: 64619

Job Category: Deskside Technician I

Position Type: Full Time

Duration: Term Contract

Remaining Positions: 1

Details

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making.

Job Requirements Details

What do you need to succeed?

• 1+ years corporate desk side support experience with strong emphasis supporting Windows 10 and Windows 11
• Experience troubleshooting and replacing hardware onLenovo PCs
• Experience using Active Directory
• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
• Experience troubleshooting wireless connectivity issues
• Quality Customer Service skills
• VPN experience.
• Experience with basic hardware printer support
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

Pay Range

$ 28.00 - $ 31.00