Sr. Deskside Technician

Stefanini, Inc; Fort Saskatchewan; On-site; CAD 57,000 - 63,000; Full time

Job summary

Stefanini seeks a Deskside Technician II to provide on-site IT support in Fort Saskatchewan, AB, covering Mac and Windows devices, printers, and AV systems. The role includes IMAC tasks, asset management, and end-user assistance within a corporate environment.

You will handle hardware/software troubleshooting, incident tracking, and after-hours support as part of a global IT services team. A High School Diploma is required, with strong communication and professional demeanor.

Qualifications

• Experience supporting Network Devices, Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware.
• Able to uphold a positive attitude at all times, even under stressful conditions.
• Experience supporting remote facilities and users.
• Excellent verbal and written communication skills.
• High level of professionalism and strong personal interaction skills.

Responsibilities

• Smart Hands support with networking, server, and telecommunications technologies
• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Inventory management of IT assets including asset auditing
• Ability to research and follow KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Other duties as assigned

Skills

Network devices

Mac OS

Windows OS

Microsoft Office

Smart phones

AV conferencing systems

Printers

PC hardware

Education

High School Diploma

Job description

Join us to co-create solutions for a better future!

Job Details

Deskside Technician II

Sr. Deskside Technician Fort Saskatchewan,AB Posted:9/8/2026 Job Description Job ID#:

64846

Job Category:

Deskside Technician II

Position Type:

Full Time

Duration:

12 Months

Remaining Positions:

1

Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Smart Hands support with networking, server, and telecommunications technologies
• Supporting the implementation and ongoing operations of network access control devices to include firewalls, web proxies, and SSL VPN devices.
• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 10/11operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

What do you need to succeed?

• Experience supporting Network Devices, Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate/manufacturing environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• Network+ Certification
• CCNA or CCNP Certifications or equivalent.
• Microsoft Certified Professional (MCP)
• ITIL Foundations

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainingas well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;

Job Requirements Details:

• Experience supporting Network Devices, Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate/manufacturing environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

#LI-LG1 #LI-ONSITE

Pay Range:

$ 30.00 - $ 33.00

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