Desktop Support Landesk - Alberta, Canada

Info-Ways; Calgary; On-site; CAD 52,000 - 68,000; Full time

Job summary

Info-Ways is seeking a capable Desktop/Help Desk professional in Alberta, Canada. The role covers imaging, hardware troubleshooting, software installations, and remote support across Windows environments.

The candidate will handle incidents with ITIL processes and work with tools like Service-now, Remedy, and LANDesk. Strong communications and problem-solving skills are required, along with a relevant diploma or degree and IT certifications.

Qualifications

• 3-4 yrs of post-secondary education (B.Sc. or Diploma) is required.
• 1-2 yrs diploma in Information Technology preferred; MCP/MSCE/MSCA or HDI CSS is a plus.
• Experience in desktop/hardware, software, and network problem solving is essential.
• Phone support experience and ITIL knowledge are necessary.

Responsibilities

• Provide desktop/laptop troubleshooting and imaging support.
• Perform remote and on-site assistance for printers, scanners, and other peripherals.
• Manage remote access tools (RDP, LANDesk, WebEx) and VPN users.
• Utilize ITSM tools for incident, problem, and change management.
• Support Windows OS versions (XP–Windows 7/8/10) and MS Office suite.

Skills

Phone support

Problem solving

ITIL knowledge

Disciplined

Education

B.Sc. or Diploma

Diploma in Information Technology

MCP/MSCE/MSCA

Tools

Service-now

Remedy

HP Service Center

Peregrine Service Center/Support Suite

SMS

Bomgar

WebEx

Live Meeting

LANDesk

Active Directory

Exchange

Lotus Notes

MS Office

Job description

• Full-time

Company Description

IT

Job Description

Location: Alberta, Canada

BGV will be done for the selected candidates.

1. PURPOSE OF THE JOB:

Technical knowledge of Desktop/Laptop level troubleshooting Experience in Lotus notes, Internet and Networking, Active Directory, File share, Print server.

Laptop/Desktop Imaging - Depot service. Laptop/Desktop Hardware troubleshooting.

Software/Application-client installation and troubleshooting Good technical knowledge of Operating systems like Windows XP, 7. Technical Knowledge in Webex, Communicator, and Lotus notes. Comfortable with remote support.

2. PRINCIPAL ACCOUNTABILITIES

Remote desktop connectivity applications: RDP, pcAnywhere, LANDesk

MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange

Lotus Notes

VPN and remote dial-in users

Support for laptop, desktops, and printers, Fax Machines, Scanners,

PDA, and Smartphones

Generally support 8 hrs x 5 days during business hours of client. However, willing to work from 6 AM to 8 PM in respective sites

On call support during non-business hours in case required

Driver license with Vehicle, Using Personal vehicle for official purpose in required situation

Flexible to work from different locations in Atlanta & other sites when required.

Willing to learn new technologies supported by clients.

3. KNOWLEDGE, SKILLS & EXPERIENCE

3-4 yrs of University education post High school (B.Sc. or Diploma)

1-2 yrs diploma in Information Technology. Preferred MCP/MSCE/MSCA or HDI CSS.

A + Certification.

1-3 years help on desktop services is must, support experience with problem solving involving hardware, software, and networks.

Phone support experience necessary.

ITIL knowledge of V2 or V3. Especially on Service Desk/Desktop Support, Incident, Problem, and Change Management

Technical helpdesk or technical call center experience is necessary.

Disciplined, systematic problem solving skills required.

Hands-on work experience with the following:

Windows Operating systems

Clients: Windows7, Windows Vista, Windows XP, Windows 2000

Servers: basic knowledge in Windows 2000, Windows 2003, Windows 2008

Knowledge of Active Directory, Exchange 2003/2007/2010, Lotus Notes 8.0/8.5.

ITSM ticketing tools such as Service-now, Remedy, HP Service Center, Peregrine Service Center/Support Suite

Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools, LANDesk

MS Office Suite (XP, 2003, 2007,2010,2013): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

VPN and remote dial-in users

Support for laptop, desktops, and printers

PDA, blackberry support, All Smart phones

Others: Adobe Acrobat and other common desktop common applications used in enterprise.

Additional Information

All your information will be kept confidential according to EEO guidelines.