Desktop Support Technician - Level 2 - On-site Role in Mount Royal

Fuze Logistics Services Inc; Mount Royal; On-site; CAD 52,000 - 78,000; Full time

Job summary

Fuze Logistics Services Inc in Mount Royal is seeking a hands-on Desktop Support Technician Level 2 for on-site duties. You will handle day-to-day tickets, onboarding/offboarding, hardware provisioning, and software administration across our Canada and US offices.

The role requires 3–5 years IT support, strong Microsoft 365 and security tool experience, hardware imaging, and solid communication. You will collaborate with the IT Manager to keep systems and endpoints secure and running smoothly.

Qualifications

• 3–5 years of IT support experience (L1/L2).
• Microsoft 365 administration (user management, licensing, Purview).
• Experience with endpoint security tools (Sophos, Defender).
• Hands-on hardware imaging, RAM upgrades, peripherals.
• Comfortable in a multi-entity, multi-location Canada/US environment.

Responsibilities

• Help Desk & Ticket Management via Jira.
• User Onboarding & Offboarding: provisioning and revocation.
• Hardware Management: imaging, RAM upgrades, peripherals.
• License Administration: MS 365 and Salesforce licenses.
• Security & Endpoint Management: Sophos, Purview, Meraki.
• Application Support: Salesforce, Revenova, M365.
• Salesforce Administration: user provisioning, roles.
• Documentation: IT process docs and KBs.

Skills

IT Support

Microsoft 365

Endpoint Security

Hardware Imaging

Communication

Salesforce Admin

Revenova TMS

Meraki

Azure

Tools

Jira

Salesforce

Revenova TMS

Meraki

Azure

Purview Encryption

Sophos

Microsoft Defender

Job description

Desktop Support Technician - Level 2 - On-site Role in Mount Royal

Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.

We're looking for a hands-on, detail-oriented IT professional to join our support team at our Mount-Royal location. As an L2 Desktop Support Technician, you'll handle a day-to-day support tickets, user onboarding/offboarding, hardware provisioning, and software administration across our offices in US and Canada. You'll be a key point of contact for end users and work closely with the IT Manager to keep systems running smoothly.

Key Responsibilities:

• Help Desk & Ticket Management - Triage and resolve service requests via Jira, handling issues ranging from email troubleshooting to account access, termination requests, and application support
• User Onboarding & Offboarding - Provision laptops, peripherals, and accounts for new hires; revoke access promptly for departing employees
• Hardware Management - Configure and ship laptops to remote and US-base staff; manage RAM upgrades and peripheral orders (monitors, stands, etc.) across entities
• License Administration - Track and manage Microsoft 365 and Salesforce licenses
• Security & Endpoint Management - Administer Sophos endpoint protection, Microsoft Purview encryption, and Meraki network security: assist with cybersecurity compliance documentation
• Application Support - Support Salesforce, Revenova (TMS), Microsoft 365, and other business applications: create and manage user accounts within these platforms
• Salesforce Administration - Manage user provision, profiles, roles, and permission sets in Salesforce; assist with basic configuration, license tracking, end end-user support within the platform
• Documentation - Maintain IT process documentation and knowledge based articles for the team

Required Skills & Experience:

• 3 -5 years of IT Support experience (L1/L2)
• Proficiency with Microsoft 365 administration (user management, licensing, Purview/encryption)
• Experience with endpoint security tools (Sophos, Microsoft Defender)
• Hands-on hardware experience: laptop imaging, RAM upgrades, peripheral setup
• Comfortable working in a multi-entity, multi-location environment (Canada + US)
• Strong communication skills and ability to work independently
• Salesforce administration experience recommended - familiarity with user management, profiles, permission sets, and license tracking in Salesforce
• Bonus: experience with Revenova TMS, Meraki, or Azure