IT system administrator

360.Agency Inc.; Montreal (administrative region); Hybrid; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Fun, flexible hours

Group insurance from day one

Unlimited telemedicine

Job summary

360.Agency Inc. seeks an IT Systems Administrator to support employees nationwide across Canada. You’ll handle software, hardware, networks, and security, ensuring reliable IT services and strong user support.

Reporting to the Infrastructure Director, you’ll work with the IT Technician and cloud team, maintaining ISO 27001 controls and optimizing IT processes. Fluency in French and English is required.

Qualifications

• D.E.C. in IT or equivalent training/experience.
• Minimum of 5 years in a similar IT support role.
• Proficiency in Windows, Mac OS and Linux environments.
• Strong network administration skills in a corporate setting.
• Good knowledge of Google Workspace and Microsoft Office.
• Excellent communication and customer service skills.
• Ability to stay positive and respond under pressure.
• Bilingual French/English required.
• Availability for on-call support on a rotational basis.

Responsibilities

• Manage daily IT infrastructure operations, peripherals, and network equipment.
• Manage user access, roles, and workstation security under ISO 27001.
• Provide high-level technical support to 250+ employees, including remote users.
• Administer and maintain NAS, firewalls, VPNs, and internal networking.
• Monitor and update MDM, SaaS solutions, and on-premise software like Jira Data Center and Confluence.
• Document IT procedures and contribute to process improvements.

Skills

Windows

Mac OS

Linux

Network administration

Google Workspace

Microsoft Office

On-call availability

Communication skills

Customer service

Bilingual (French/English)

Education

DEC in IT or equivalent

Tools

Jira Data Center

Confluence

SentinelOne (EDR)

MDM solutions

AWS

pfSense

Unifi

Job description

Ready to make a lasting impact with a dynamic and innovative company? Join the 360.Agency team! We’re experts in creating web and marketing solutions tailored for the automotive sector.

• fun, flexible hours, group insurance from day one
• unlimited telemedicine for you and your family, and much more!

360.Agency, is looking for an IT Systems Administrator to join its dynamic team. You will play a key role in providing high-quality technical support to employees across Canada, covering a wide range of IT-related topics, including software, hardware, networks, and more.

Reporting to the Infrastructure Director, you will work closely with the IT Technician and the cloud infrastructure team. You will be directly responsible for the performance and availability of IT services offered to company employees.

Are you passionate about technological challenges and eager to thrive in a stimulating environment? This position is for you! We offer a motivating work environment where teamwork and enjoyment go hand in hand.

RESPONSABILITIES

• Manage the daily operations of the IT infrastructure, peripherals, and network equipment: purchasing, configuration, updates, security, and inventory tracking.
• Manage user access, roles, and workstation security within an ISO 27001 certification framework.
• Provide high-level technical support to users (250 employees, including remote users) as well as occasional support outside of regular working hours.
• Administer and maintain network storage servers (NAS), firewalls, virtual private networks (VPNs), internal networking, and office Wi-Fi across the country, as well as daily issue and alert management.
• Implement and continuously monitor alerts and updates for a Mobile Device Management (MDM) system.
• Oversee SaaS solutions used by employees.
• Manage and maintain on-premise software such as Jira Data Center and Confluence.
• Document and enhance IT procedures to ensure compliance and efficiency.
• Actively participate in the continuous improvement of IT processes.
• D.E.C. in IT or equivalent training/experience.
• Minimum of 5 years of experience in a similar IT support role.
• Proficiency in Windows, Mac OS, and Linux environments.
• Strong network administration skills in a corporate setting.
• Good knowledge of Google Workspace and Microsoft Office suites.
• Excellent communication and customer service skills.
• Ability to stay positive and respond effectively under pressure.
• Strong organizational skills, rigor, and autonomy.
• Availability for on-call support on a rotational basis.
• Bilingualism required (French/English).

ASSETS

• Experience in Jira administration.
• Experience with endpoint protection solutions (EDR) such as SentinelOne.
• Knowledge of Mobile Device Management (MDM) solutions.
• Familiarity with AWS cloud environments.
• Experience in networking and security with pfSense, Unifi Wi‑Fi, HP switches.