Sr Administrator (Support & Operations)

HCLTech; Canada; On-site; CAD 70,000 - 100,000; Full time

Job summary

HCL Technologies Limited in Canada seeks a Sr Administrator (Support & Operations) to manage Imaging, deployment, and remote end-user support for Windows, Mac, and mobile devices. You will handle tickets, asset tagging, new-hire onboarding, and vendor coordination.

The role requires strong knowledge of Windows/Mac administration, M365, SCCM/Intune, AD, and ITIL-aligned IT operations. Regulatory compliance and data protection are emphasized.

Qualifications

• Experience supporting Windows/Mac platforms and mobile devices.
• Hands-on with imaging and deployment of laptops/desktops.
• Familiar with asset tagging and CMDB practices.
• Experience in ITIL-aligned processes and ticket handling.

Responsibilities

• Open/close service requests and manage classification, assignment, and resolution.
• Coordinate asset tagging and entry into asset management system.
• Onboard incoming new hires with proper hardware allocation.
• Work with external vendors for dispatch, repairs, and warranties.
• Ensure data backup/recovery coordination and hardware refresh.
• Provide hardware and peripheral support, including printers.

Skills

Windows Admin

Microsoft 365

AD Admin

SCCM

Intune

ServiceNow

CMDB

Mobile Support

Imaging/Deployment

Networking

Tools

SCCM

Intune

ServiceNow

CMDB

Job description

Career Opportunities: Sr Administrator (Support & Operations) (187673)

• Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
• Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
• Printer break-fix and installation
• Disposal, redeployment and Asset reclaim
• Shipping coordination
• Data Backup and Data Recovery coordination
• Hardware Refresh
• Warranty and Out-of-warranty repair and replacement
• Good Knowledge / hands-on on supporting VDI 1st level Trroubleshooting
• Audio and Video Support including Health Checks
• Coordinate with external vendors for dispatch support
• Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Collaborate with cross functional teams to properly onboard incoming new hires
• Ensure that hardware is properly assigned and updated into our management system
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
• Ensure that resolutions are consistent with company standards and policies

Skill Requirements

• Windows 10/11 administration
• Microsoft 365 / Outlook / Teams support
• SCCM / Intune device management
• Active Directory user administration
• VPN, LAN, Wi-Fi troubleshooting
• Laptop/Desktop imaging and deployment
• Hardware break-fix and component replacement
• ServiceNow ticket handling
• Asset and CMDB management
• Mobile device support (iOS/Android)
• Data backup and migration
• Print and peripheral support
• Customer-facing communication skills

Other Requirements

• Travel to satellite offices and data centers as needed, requiring a valid driver’s license and reliable transportation.
• Adhere to company policies, security guidelines, and ITIL standards to ensure compliance and data protection.
• Contribute ideas and feedback to improve IT processes and drive continuous improvement.