Desktop Support Engineer — Global IT Help Desk

Nsc Global; Mississauga; On-site; CAD 55,000 - 85,000; Full time

Job summary

NSC Global is seeking a Desktop Support Engineer in Mississauga to handle end-user issues, provide hands-on computer hardware and software support, and maintain documentation and user accounts. The role requires troubleshooting across Windows and Mac OS environments and strong customer service skills.

Direct hire with an immediate start; on-site position with a focus on efficient issue resolution and collaboration within a global IT support team.

Qualifications

• Associate’s degree or 5+ years of experience in the field.
• Strong written and verbal communication skills.
• Experience supporting desktop environments including Windows and Mac OS.

Responsibilities

• Field incoming help requests from end users via phone and work orders.
• Document end user information and nature of issue.
• Build rapport and elicit problem details from users.
• Prioritize and schedule problems; escalate when needed.
• Record and track the problem-solving process through to resolution.
• Apply diagnostic utilities and access knowledge bases for resolution.
• Perform hands-on fixes at the desktop level and test solutions.
• Develop help sheets and knowledge base articles.

Skills

Customer service

Communication

Troubleshooting

Documentation

Teamwork

Education

Associate's degree

Tools

Windows OS

Mac OS X

Active Directory

Job description

NSC Global is seeking a Desktop Support Engineer in Mississauga to handle end-user issues, provide hands-on computer hardware and software support, and maintain documentation and user accounts. The role requires troubleshooting across Windows and Mac OS environments and strong customer service skills.

Direct hire with an immediate start; on-site position with a focus on efficient issue resolution and collaboration within a global IT support team.