Desktop Support Engineer II: End-User IT Solutions

Nsc Global; Brantford; Hybrid; CAD 52,000 - 68,000; Full time

Job summary

NSC Global is seeking a Desktop Support Engineer to join our growing team. You will troubleshoot hardware and software issues, support end users, and maintain documentation. The role requires prior experience and strong customer service.

Based in Canada with Ontario operations, this direct-hire position offers an immediate start and opportunities to work with a global network of IT professionals.

Qualifications

• Associate degree or 5+ years of related experience.
• Experience troubleshooting Zebra printers or label makers.
• Knowledge of desktop operating systems including Microsoft Windows and Mac OS X.
• Extensive application support experience.
• Working knowledge of a range of diagnostic utilities.
• Strong documentation and communication skills.

Responsibilities

• Field incoming help requests from end users via both telephone and work orders in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Build rapport and elicit problem details from help desk customers.
• Prioritize and schedule problems. Escalate problems to appropriately experienced technician when required.
• Record, track, and document the help desk request problem-solving process through to final resolution.
• Develop help sheets and knowledge base articles for end users.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, configuring systems and applications.

Skills

Printer troubleshooting

Hardware basics

Desktop OS: Windows & Mac

Application support

Diagnostics utilities

Documentation skills

Communication skills

Education

Associate degree or 5+ years of experience

Job description

NSC Global is seeking a Desktop Support Engineer to join our growing team. You will troubleshoot hardware and software issues, support end users, and maintain documentation. The role requires prior experience and strong customer service.

Based in Canada with Ontario operations, this direct-hire position offers an immediate start and opportunities to work with a global network of IT professionals.