Desktop Support Engineer
Apptoza Inc.
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Job summary
Apptoza Inc. is seeking a seasoned End User Computing and Desktop Support professional in Montreal to deliver expert assistance across Windows, macOS, and Microsoft 365 environments.
You will manage AD, GPO, VDI, and remote desktop technologies while supporting large-scale deployments and enterprise devices. The role requires 8+ years of hands-on experience and a strong background in ITSM processes.
Qualifications
- 8+ years of EUC and desktop support experience.
- Strong expertise with Windows 10/11, macOS, and Microsoft 365.
- In-depth knowledge of Active Directory, Group Policy, VDI, and remote desktop technologies.
- Experience with SCCM/MECM and enterprise IT service management.
Skills
Tools
Job description
8+ years of End User Computing (EUC) and Desktop Support experience.
Strong expertise supporting:
Windows 10/11
macOS
Microsoft 365
Endpoint Computing Technologies
Virtual Desktop Infrastructure (VDI)
SCCM/MECM
Active Directory
Group Policy Administration
Virtual Desktop Technologies
Citrix Virtual Apps & Desktops
VMware Horizon
Remote Desktop Services
Application Support
Microsoft Office 365
Outlook
Teams
VPN Clients
Enterprise Business Applications
Infrastructure Knowledge
Wi-Fi Connectivity
DNS and DHCP Basics
Printing Services
Authentication and Access Management
Endpoint Security Controls
IT Service Management
Knowledge Management
Service Transition Support
Change Management
Tools
ServiceNow
JIRA
SCCM/MECM
Active Directory
PowerShell
Microsoft 365 Admin Tools
Experience supporting Banking and Financial Services environments.
Expertise in large-scale desktop migrations and device refresh programs.
Microsoft Modern Desktop Administrator certification.
Experience supporting global enterprise user communities.
Knowledge of endpoint security and compliance requirements.
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