Sr Infrastructure Specialist

Akkodis; Winnipeg; On-site; CAD 90,000 - 120,000; Full time

Job summary

Akkodis is seeking an experienced Enterprise Client systems specialist to oversee Windows/Office enterprise environments. You will design, implement and support desktop services across physical and virtual deployments, including image creation and policy management.

This contract role runs through December 2026 with potential extension and is based in Winnipeg, Manitoba. The role emphasizes Tier III incident resolution, collaboration with IT teams, and documenting configurations, procedures, and

Qualifications

• 8+ years in enterprise desktop support for Windows/Office environments.
• Experience updating Windows OS in an enterprise setting.
• SCCM and VMware experience for imaging and deployment.
• Strong customer service delivery and support skills.

Responsibilities

• Provide Tier III support for desktop services, including Windows, hardware, productivity suites, and virtualization.
• Troubleshoot and resolve issues in support of operations and prevent incidents.
• Design, implement and document Enterprise Client support systems and policies.
• Create and maintain system documentation, build/recovery procedures and change controls.
• Coordinate project activities and manage desktop image creation for various hardware models.

Skills

Windows administration

GPO management

Enterprise desktop support

Customer service

Windows/Office expertise

Tools

SCCM

VMware

Job description

Type: Contract – December 2026 (Strong potential for extension)

Responsibilities:

• Responsible for functions related to technical planning, design, configuration, operation and support of desktop services both physical and virtual. This includes Windows, hardware, productivity suites, directory/email administration, and virtual desktop technologies
• As the Tier III support contact, assist the Senior Problem Analyst in identifying the root cause of problems and consequently prevent incidents to the Service Desk
• Investigate and troubleshoot problems in support of operations, and resolve issues in a timely manner
• Design, implement and configure Enterprise Client support systems. Apply Enterprise Architecture principles, standards, and methodology to ensure effective solution design
• Create system documentation, including build, configuration and recovery
• Assist in the development and execution of application test plans
• Coordinate technical activities for projects
• Complete project activities on time and in scope, while adhering to project methodologies
• Manage the enterprise desktop environment, including firmware/software releases, system configuration and maintenance
• Create and document production Windows images for the various hardware models and virtual desktops
• Create, document and manage Microsoft Office for the enterprise
• Develop and document Group Policy Settings required for Microsoft Windows/Office
• Maintain system documentation, including build, configuration and recovery
• Create and modify procedures and standards as required
• Recommend & optimize Enterprise Client support systems to improve and maintain service levels and support Computer Operations with implementation
• Provide guidance and support to Computer Operations on maintaining Enterprise Client Support systems and integration
• Schedule and execute System Change Requests
• Troubleshoot, resolve, and document Tier III incidents. Provide internal IT support. Escalate to external service providers as required
• Backup/recover organizational services/systems in a timely manner as dictated by recovery objectives; and document all actions and resolutions
• Monitor availability and performance for Enterprise Client Support systems
• Participate and contribute to capacity and availability plans for Enterprise Client Support systems
• Implement recommendations for enhancements to ensure organizational computing environment maintains optimum availability and capacity
• Investigate IT infrastructure system requirements and research new products and solutions
• Participate in product selection and complete purchase requisitions
• Participate in support agreement and license renewal process
• Administers the delivery of system parameters; on end of life, current, and new emerging strategic technologies supported and delivered by the organization
• Works with the Technical Lead - Server and Enterprise Architecture to determine infrastructure direction
• Seek consultation from the Supervisor, Technology Infrastructure Services or Manager, Technology Infrastructure Services where solutions are not within established practices

Required Experience and Skills:

• Minimum of eight years’ experience in advanced Enterprise Client support and service delivery role supporting enterprise class Windows and Office environments
• Experience with performing Windows operating system updates in an enterprise environment
• Strong working knowledge of a variety of management tools (e.g., SCCM)
• Experience building desktop images using VMware virtualization platform
• Experience managing client devices with GPOs
• Technical competency at administration and Tier III support level
• Proven experience in superior customer service delivery and support

Additional Requirements:

• Must have Windows based computer with standard Windows applications