Desktop EUC L1

Iron Systems, Inc; Montreal (administrative region); On-site; CAD 50,000 - 70,000; Full time

Job summary

Iron Systems, Inc. is seeking an IT Support Technician in Montreal to join our team. You will leverage strong customer-facing skills and independence to resolve hardware and software issues in a distribution-center setting.

The role requires familiarity with ITSM systems, Windows OS, and office applications, plus knowledge of iOS/Android devices; Mac support is a plus. A proactive, organized approach is essential.

Qualifications

• Experience using an ITSM system.
• Good working knowledge of Microsoft Windows OS and Office applications.
• Experience supporting MACs is beneficial.
• Knowledge of mobile devices, especially iOS and Android.
• Hardware experience with desktops/laptops and replacement parts.

Skills

Customer-facing

Independent thinking

Relationship building

Organized

Proactive thinking

Education

CompTIA A+ or equivalent

CompTIA Network+

Microsoft certifications (MCP/MCITP/MCSE)

Tools

ITSM system

Windows OS & Office

Mac support experience

Mobile devices (iOS/Android)

Zebra printers & handheld scanners

Job description

• Must have good customer-facing skills and be well presented.
• Demonstrates independent and proactive thinking
• Builds effective relationships with both the CLIENT and End Client
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
• Fully vaccinated techs

• Must have good customer-facing skills and be well presented.
• Demonstrates independent and proactive thinking
• Builds effective relationships with both the CLIENT and End Client
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
• Fully vaccinated techs

Behavioral Skills Required

• Must have good customer-facing skills and be well presented.
• Demonstrates independent and proactive thinking
• Builds effective relationships with both the CLIENT and End Client
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
• Fully vaccinated techs

Technical Skills & Experience Required:

• Must have experience of using an ITSM system.
• Must have good working knowledge of Microsoft Windows operating systems and related Office applications.
• Support experience of MACs would be beneficial
• Knowledge of mobile devices, in particular those running iOS and Android operating systems
• Working knowledge of current and legacy hardware platforms; experience with building, configuring, replacing, and troubleshooting desktop and laptop hardware components;
• Ability to replace defective parts.
• Working knowledge of Zebra printers and handheld scanners.
• Experience related to working in a distribution center is needed.

Desired Educational Requirements:

• Completion of CompTIA certifications—e.g., A+, Network+, etc.
• Completion (or near completion) of Microsoft certifications—e.g., MCP, MCITP, MCSE, etc.