Desktop Support

krg technology inc; Pickering; On-site; CAD 45,000 - 65,000; Full time

Job summary

krg technology inc is seeking a skilled Desktop Support Technician to assist staff with Windows OS installations, troubleshooting and daily IT helpdesk tasks.

The role includes support for MFDs, mobile devices, and BYOD, plus remote desktop access and video conferencing capabilities. Strong communication and customer service are essential.

Qualifications

• At least 3 years hands-on field support experience.
• Strong Windows OS support and Microsoft Office proficiency.
• Experience supporting devices: MFDs, smartphones, PDAs, BYOD.

Responsibilities

• Provide desk-side support for Windows XP/7/8.1/10 and related troubleshooting.
• Support multifunction devices, smartphones and BYOD initiatives.
• Remote PC control and video conferencing support; on-call for executive staff.

Skills

Desktop support

Windows OS support

BYOD support

MS Office

Printer support

Networking basics

Remote control of PCs

Video conferencing

On-call rotation

Customer service

Background check

Education

CompTIA A+ certification

Premier Dell Hardware Certification

HP APS certification

Tools

Remote desktop

Video conferencing software

Job description

Job Description

• At least 3 years hands on experience in field Support Services
• Strong skills in supporting desk side for Windows XP, Windows 7 and Windows 8.1, Windows 10 installation, troubleshooting and reporting.
• Knowledge to support Multifunctional Devices, Smart Phones, PDAs & BYOD
• Strong Microsoft Office skills (Outlook, Word, and Excel)
• Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
• Broad experience in IT related services with basic understanding of Networks, Servers and Telecoms
• Experience including remote control of PCs and video conferencing knowledge
• Rotational On-call for executive support
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
• Strong written and verbal communication skills
• Must be detail oriented and self-motivating
• Ability to successfully pass a background security check

Desired Certification ( A combination of 02 mandatory)

1. CompTIA A+ certification ( Compulsory )
2. Premier Dell Hardware Certification
3. HP Accredited Platform Specialist (APS) - HP LaserJet Solutions

Additional Information

All your information will be kept confidential according to EEO guidelines.