Desktop Support Engineer

Excis Compliance; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global IT support leader is seeking a Desktop Support Technician in Montreal. The role involves providing onsite and remote support for Windows and Apple devices, managing hardware, and ensuring asset management. Candidates should have 4-5 years of IT support experience and excellent customer service skills. Join a supportive environment encouraging growth and innovation.

Qualifications

• 4–5 years IT support experience required.
• Ability to lift 50 lbs and valid driver's license needed.
• Preferred: Experience in automotive manufacturing and MCP/A+ certifications.

Responsibilities

• Provide onsite and remote support for Windows and Apple devices.
• Manage hardware refreshes, warranty repairs, and inventory control.
• Coordinate equipment shipments and ensure timely resolution of service requests.

Skills

IT support experience with Windows 10

macOS

Microsoft Office

Networking basics

Excellent customer service

Communication skills

Organization

Multitasking

Documentation skills

Job description

Direct message the job poster from Excis Compliance

Senior IT-Recruiter at Excis Compliance Ltd.

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT CANADA!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do:

• Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
• Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
• Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.

What You Need:

• 4–5 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
• Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
• Excellent customer service, communication, organization, multitasking, and documentation skills.
• Ability to lift 50 lbs; valid driver’s license and personal vehicle required.
• Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.

Why Join Us?:

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Canada and be at the forefront of IT support excellence!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Engineering, and Consulting

• Industries

  Information Technology & Services, IT Services and IT Consulting, and IT System Custom Software Development

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