Desktop Support– Field support

Raas Infotek

Montreal (administrative region)

On-site

CAD 60,000 - 80,000

Part time

14 days+

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Job summary

A leading IT solutions provider is seeking a Senior Technical Recruiter in Montreal, Quebec. The candidate will handle desktop support and field support tasks, troubleshoot issues on various platforms, and manage asset inventories. Ideal applicants should have 3-5 years in IT, be experienced with Windows and Macintosh systems, and possess strong customer service skills. This is a contract position at a mid-senior level offering opportunities for collaborative teamwork.

Qualifications

Prefer 3-5 years IT experience, including technical training.
Knowledge of Windows and Macintosh platforms, including Microsoft Office.
Experience with imaging Windows 10 OS.

Responsibilities

Perform desktop support & field support tasks.
Troubleshoot and resolve post-deployment issues.
Coordinate with external vendors for repair support.

Skills

Troubleshooting

Customer service

Imaging Process

Network support

Asset Management

Education

3-5 years of IT experience

MCP or A+ Certifications

Tools

Windows OS

Macintosh OS

Microsoft Office Suite

Job description

Senior Technical Recruiter at Raas Infotek

Desktop Support – Field support

Key Knowledge Requirements

If they managed large engagements or at least user base site >50 users
Them know the importance of SLA and aware how to prioritize their task - ask what SLA duration they had for P3/P4 tickets.
Hands on experience in Imaging Process with Autopilot/SCCM/Intune
Familiar with M365 issues outlook and Teams (Meeting room issues)
Check their troubleshooting approach for SLOW Laptop (as most of them starts directly with Upgrade of Memory which shouldn't be the mindset).

Technical Areas

Desk side Support Experience
Imaging Experience / enrollment
Hardware Breakfix
Software Breakfix
Technical Knowledge
Process Knowledge
Asset Management
Network / Meeting Room Support
MAC Operating System

Desired Skills & Experience

Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh
Printer break-fix and installation
Disposal, redeployment and Asset reclaim
Data Backup and Data Recovery coordination
Hardware Refresh
Warranty and Out-of-warranty repair and replacement
Spare parts management
Audio and Video Support including Health Checks
Inventory and Asset Management – Depot Operations
Coordinate with external vendors for dispatch support
Identify and resolve hardware and software application conflicts
Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
Responsible for asset tagging and entering all incoming equipment into our asset management system
Collaborate with cross functional teams to properly onboard incoming new hires
Ensure that hardware is properly assigned and updated into our management system
Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
Work with external suppliers to schedule repairs for damaged/malfunctioning hardware
Ensure that resolutions are consistent with company standards and policies

Requirements/Qualifications

Prefer 3-5 years IT experience, including technical training
Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite of applications
Experience with imaging windows 10 OS.
Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
Experience in using PC-based word processing, presentation, and e-mail software preferred
Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
Outstanding customer service and interpersonal skills
Excellent organizational skills and ability to prioritize tasks among many competing requests
Experience working in or supporting a call center or help desk environment
MCP and or A+ Certifications
Aptitude for learning
Excellent oral and written communication skills
Ability to work in teams and in a team environment
Able to lift up to 50 pounds
Own car for transportation (mileage will be reimbursed by policy)