Desktop Support Specialist

KTek Resourcing; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading IT consulting firm is seeking a Desktop Support Specialist to ensure high satisfaction in providing technical support to end users. This mid-senior level role involves managing hardware inventory, leading system upgrades, and requiring bilingual communication skills in French and English.

Qualifications

• 2 to 4 years of experience in IT support or field services.
• Proficient in Windows 11 upgrade processes.
• Bilingual in French and English.

Responsibilities

• Provide Windows 10/11 support to end users.
• Manage inventory in the stock room.
• Lead device refresh initiative to upgrade to Windows 11.

Skills

Communication

Technical Support

Problem Solving

Tools

ServiceNow

Job description

Direct message the job poster from KTek Resourcing

Key Responsibilities:

• Provide comprehensive Windows 10/11 support to end users, ensuring high satisfaction levels.
• Serve as the first point of contact at the digital bar, directly handling end-user issues with professionalism and expertise.
• Efficiently manage the stock room, maintaining optimal inventory levels and organization.
• Collaborate closely with the hardware asset management team to streamline processes and ensure accurate asset tracking.
• Deliver hands-on support at the site for all IT-related needs, acting as the crucial ‘hands and feet’ for on-site assistance.
• Lead the device refresh initiative, upgrading systems to Windows 11 using modern device management technologies.
• Utilize ServiceNow for efficient ticketing and issue tracking, maintaining clear and organized records of all support activities.
• Exhibit excellent written and spoken French & English communication skills, capable of explaining complex technical issues in an understandable manner.

Qualifications:

• 2 to 4 years of experience in a field services or IT support role.
• Proficient in modern device management technologies and Windows 11 upgrade processes.
• Hands-on experience with ServiceNow or similar ticketing systems.
• Excellent communication and interpersonal skills, with fluency in both French and English.
• Laptop, Desktop, Tablet hardware support

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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