Desktop Support Technician

RedARX Cyber Group; Saskatoon; On-site; CAD 43,000 - 64,000; Full time

Job summary

RedArx Cyber Group is seeking a Desktop Support Technician to support client environments both remotely and on-site across Western Canada. You will troubleshoot Windows desktops, Microsoft 365, and network issues while delivering excellent customer service and ownership of tickets.

Responsibilities include deploying new computers, configuring peripherals, managing user accounts, and participating in an on-call rotation. Travel to client sites and strong problem-solving are essential.

Qualifications

• 2+ years of desktop support or MSP experience.
• Strong Windows 10/11 troubleshooting skills.
• Experience supporting Microsoft 365.
• Understanding of Active Directory and Entra ID.
• Knowledge of TCP/IP networking fundamentals.
• Excellent customer service and communication skills.
• Strong troubleshooting and critical-thinking abilities.
• Valid driver’s license and reliable transportation.
• Ability to lift up to 50 lbs.

Responsibilities

• Respond to and resolve end-user support requests.
• Install, configure, and troubleshoot Windows desktops and laptops.
• Deploy new computers and user workstations.
• Configure printers, scanners, and peripherals.
• Support Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.
• Create and manage user accounts within Microsoft 365 and Active Directory.
• Troubleshoot networking issues including Wi‑Fi, switching, DNS, DHCP, and VPN connectivity.
• Install and support business software applications.
• Document work performed and maintain accurate ticket notes.
• Perform preventative maintenance and system health checks.
• Escalate complex issues when appropriate.
• Travel to client locations for scheduled and emergency support.
• Participate in an on‑call rotation as required.

Skills

Windows 10/11

Microsoft 365

Active Directory

Entra ID

TCP/IP networking

Customer service

Communication

Problem solving

Driver's license

Physical ability

Intune

Tools

Intune

Job description

RedArx Cyber Group (RCG) is a managed IT and cybersecurity provider supporting businesses across Western Canada. We believe technology should empower businesses, not frustrate them. Our team delivers responsive support, proactive maintenance, cybersecurity, cloud services, and strategic IT consulting.

We are looking for a Desktop Support Technician who enjoys solving technical problems, helping people, and taking ownership of client environments.

What You’ll Do

As a Desktop Support Technician, you’ll be responsible for supporting our clients both remotely and on-site. You’ll troubleshoot hardware, software, Microsoft 365, networking, and workstation issues while providing an exceptional customer experience.

Responsibilities include:

• Respond to and resolve end-user support requests
• Install, configure, and troubleshoot Windows desktops and laptops
• Deploy new computers and user workstations
• Configure printers, scanners, and peripherals
• Support Microsoft 365, Outlook, Teams, OneDrive, and SharePoint
• Create and manage user accounts within Microsoft 365 and Active Directory
• Troubleshoot networking issues including Wi‑Fi, switching, DNS, DHCP, and VPN connectivity
• Install and support business software applications
• Document work performed and maintain accurate ticket notes
• Perform preventative maintenance and system health checks
• Escalate complex issues when appropriate
• Travel to client locations for scheduled and emergency support
• Participate in an on‑call rotation as required

What We’re Looking For

Required

• 2+ years of desktop support or MSP experience
• Strong Windows 10/11 troubleshooting skills
• Experience supporting Microsoft 365
• Understanding of Active Directory and Entra ID
• Knowledge of TCP/IP networking fundamentals
• Excellent customer service and communication skills
• Strong troubleshooting and critical-thinking abilities
• Valid driver’s license and reliable transportation
• Ability to lift up to 50 lbs

Nice to Have

• CompTIA A+, Network+, or Microsoft certifications
• Experience with Intune
• Experience with RMM and PSA platforms
• Basic PowerShell scripting
• Ubiquiti, Fortinet, or SonicWall experience
• Knowledge of virtualization (Hyper‑V or VMware)
• Basic cybersecurity knowledge

Who You Are

• Thinks before acting
• Takes ownership of problems
• Communicates professionally
• Is dependable and accountable
• Enjoys learning new technologies
• Can prioritize multiple tasks in a fast‑paced environment
• Works well independently and as part of a team