Desktop IT Technician - End-User Support & Upgrades

General Dynamics Land Systems - Canada Corporation; London; On-site; CAD 56,000 - 70,000; Full time

Job summary

General Dynamics Land Systems – Canada in London, Ontario seeks an Associate Specialist, Desktop Technician to provide frontline IT support for end users. You will install, diagnose, and repair hardware, maintain workstations, and troubleshoot across in-person and remote scenarios.

The role requires 1–2 years of related IT experience, a college diploma in computer science, and strong communication. On-site work, occasional overtime, and on-call responsibilities are expected as part of the

Qualifications

• College diploma or university degree in computer science field.
• 1–2 years of related IT experience.
• Strong hardware troubleshooting and end-user support skills.

Responsibilities

• Support a variety of devices at the primary office and remote sites.
• Perform onsite analysis, diagnose, and resolve complex computer problems.
• Document equipment issues, repairs, and configurations.
• Install, configure, and maintain end-user workstations and software.
• Collaborate with LAN technicians to ensure efficient operation.
• Handle service desk requests via calls, tickets, or chat.
• On-call support may be required.

Skills

End-user support

Desktop hardware

Troubleshooting

Windows OS

Network basics

Documentation

Customer service

Teamwork

On-site support

Education

College diploma or university degree in computer science

Tools

Dell hardware

Job description

General Dynamics Land Systems – Canada in London, Ontario seeks an Associate Specialist, Desktop Technician to provide frontline IT support for end users. You will install, diagnose, and repair hardware, maintain workstations, and troubleshoot across in-person and remote scenarios.

The role requires 1–2 years of related IT experience, a college diploma in computer science, and strong communication. On-site work, occasional overtime, and on-call responsibilities are expected as part of the