Desktop Technician

General Dynamics Land Systems - Canada Corporation; London; On-site; CAD 56,000 - 70,000; Full time

Job summary

General Dynamics Land Systems – Canada in London, Ontario seeks an Associate Specialist, Desktop Technician to provide frontline IT support for end users. You will install, diagnose, and repair hardware, maintain workstations, and troubleshoot across in-person and remote scenarios.

The role requires 1–2 years of related IT experience, a college diploma in computer science, and strong communication. On-site work, occasional overtime, and on-call responsibilities are expected as part of the

Qualifications

• College diploma or university degree in computer science field.
• 1–2 years of related IT experience.
• Strong hardware troubleshooting and end-user support skills.

Responsibilities

• Support a variety of devices at the primary office and remote sites.
• Perform onsite analysis, diagnose, and resolve complex computer problems.
• Document equipment issues, repairs, and configurations.
• Install, configure, and maintain end-user workstations and software.
• Collaborate with LAN technicians to ensure efficient operation.
• Handle service desk requests via calls, tickets, or chat.
• On-call support may be required.

Skills

End-user support

Desktop hardware

Troubleshooting

Windows OS

Network basics

Documentation

Customer service

Teamwork

On-site support

Education

College diploma or university degree in computer science

Tools

Dell hardware

Job description

Location: London, Canada
Date Posted: Aug 21, 2026
Requisition ID: 5379
Job Category: Information Technology
Career Level: P53 - Associate II
Remote Work Options: Onsite
Security Clearance: Ability to obtain
Pay Type: Salary
Salary Range: $56,000.00 - $70,000.00

The Associate Specialist, Desktop Technician’s role is to provide a single point of contact for end users to receive support and maintenance within the organization’s end‑user computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all end‑user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion, and provide end‑user assistance where required.

Responsibilities

• Able to support a variety of devices at our primary office and remote sites

Acquisition & Deployment

• Conduct research on end‑user devices in support of standardization and procurement efforts.
• Evaluate and recommend products for purchase.
• Write technical specifications for purchase of end‑user devices and related products.

Operations

• Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
• Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.
• Record and manage equipment sent to repair depots for equipment under warranty or service contracts.
• Install, configure, test, maintain, monitor, and troubleshoot end‑user workstations and related hardware and software in order to deliver required Desktop service levels.
• Assess the need for and implement performance upgrades to end‑user devices based on software technical specifications.
• Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s end‑user computing environment.
• Where required, administer and resolve issues with associated end‑user workstation networking software products.
• Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.
• Answer to and perform moves, adds, and changes (iMAC) requests as they are submitted by business
• Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.
• Develop and maintain an inventory of all monitors, keyboards, hard drives, network cards, and other components and equipment as needed.
• If necessary, liaise with third-party support and equipment vendors.
• On call support may be required

Formal Education & Certification

• College diploma or university degree in computer science field

Knowledge & Experience

• Minimum 1-2 years of related IT experience
• Excellent technical knowledge of hardware, including desktops, laptops, tablets, smartphones, workstations.
• Excellent technical knowledge of PC internal components, including drives, cards, memory upgrades.
• Hands-on hardware troubleshooting experience.
• Extensive equipment support experience with Dell
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Strong written, oral and interpersonal communication skills.
• Ability to present ideas in user-friendly language.
• Self-motivated, detail oriented and team oriented
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Preferred Qualifications

• Working technical knowledge of current protocols, operating systems, and standards

Work Conditions

• Occasional evening and weekend work to meet deadlines.
• Sitting for extended periods of time.
• On-call availability
• Overtime hours may be required to meet project deadlines.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices.

The Desktop Technician opening is a current vacant position at General Dynamics Land Systems – Canada. The base salary hiring range for this position is $56,000 to $70,000 per year. Once in the role, successful candidates will have the opportunity to progress through the full salary range based on performance. This range reflects the base salary only and does not include additional components of our total compensation package, such as our incentive award program and other rewards like health benefits, employee profit-sharing, retirement savings, and more. If you are selected to move forward in our recruitment process, your recruiter will be able to discuss all details of our total rewards offering with you.

General Dynamics Land Systems–Canada is committed to providing all persons with equal opportunity and access to all aspects of the employment process. We welcome and encourage applications from women, members of racialized groups/visible minorities, Indigenous Persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or expression.

If you require an accommodation to assist you with any aspect of the hiring process, we will work with you to meet your needs. Contact [emailprotected] if you need accommodation.

It is a requirement that General Dynamics Land Systems-Canada be registered with the Canadian Controlled Goods Program and that all of its workforce be security assessed. As such, successful applicants must meet all applicable security requirements, including, but not limited to, the ability to obtain and maintain a Canadian government security clearance to secret level.