Tech Support Specialist - On-Site & Remote

Thames Valley District School Board; London; On-site; CAD 66,279,000 - 89,672,000; Full time

Benefits offered by this job

Pension program

Mental health & well-being support

Competitive benefits

Job summary

Thames Valley District School Board in London, Ontario is seeking a Technical Support Analyst (temporary – up to 9 months). The role provides remote and on-site support, troubleshooting hardware, software and peripherals across schools and offices.

The successful candidate will have a two-year post-secondary credential in computer technologies and experience with SCCM, PowerShell, SharePoint, AD, and mobile device management; travel is required.

Qualifications

• Two-year post-secondary program in computer technologies.
• Experience with Windows, Mac OS, iOS and Chrome OS.
• Working knowledge of SCCM, PowerShell, SharePoint, BitLocker, and Active Directory.
• Access to reliable transportation for travel to multiple sites.
• Minimum two years’ work experience diagnosing problems and supporting computers/users.

Responsibilities

• Provide remote and on-site technical support using the Help Desk system.
• Install, configure, monitor, troubleshoot and advise on hardware, software and peripherals.
• Travel to a variety of locations with diagnostic tools and Board equipment.
• Maintain positive working relationships with users and IT peers.
• Respond to diverse school community needs and requests.

Skills

Windows

Mac OS

iOS

Chrome OS

Office Suite

Help desk support

Customer service

Networking basics

Education

Two-year post-secondary program in computer technologies

Tools

SCCM

PowerShell

SharePoint

BitLocker

Active Directory

G-Suite Management

Job description

Thames Valley District School Board in London, Ontario is seeking a Technical Support Analyst (temporary – up to 9 months). The role provides remote and on-site support, troubleshooting hardware, software and peripherals across schools and offices.

The successful candidate will have a two-year post-secondary credential in computer technologies and experience with SCCM, PowerShell, SharePoint, AD, and mobile device management; travel is required.