Desktop Engineer

Kelly; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Kelly in Toronto is seeking an experienced Desktop Engineer to manage Windows device compliance, patch remediation, and endpoint maintenance in a hybrid environment. You will handle non-compliant devices, implement security standards, and develop PowerShell automation to streamline recurring tasks.

The role blends project work and BAU within a six-person team, with 37.5 hours weekly and a schedule that offers some flexibility outside regular hours.

Qualifications

• 6+ years in desktop support, workstation maintenance, patch management, and device compliance.
• Strong Windows 11 configuration, patching, and driver management.
• Proficiency in PowerShell scripting and automation.
• Experience with patch management tools and endpoint management frameworks.
• Analytical problem-solving and strong troubleshooting.

Responsibilities

• Diagnose and remediate Windows OS, Office, driver, and configuration compliance issues.
• Develop, test, and deploy PowerShell scripts to automate remediation and patching.
• Coordinate updates with endpoint management teams to minimize user disruption.
• Support Windows 11 upgrades and compliance requirements.
• Own enterprise applications, coordinate with vendors and assess version releases.
• Perform root-cause analysis and document remediation activities.
• Collaborate with helpdesk and IT teams to improve workflows and communicate with end users.

Skills

6+ years desktop support

Windows 11 expertise

PowerShell scripting

Automation experience

Patch management

Troubleshooting

Education

Bachelor's degree in IT/CS

Tools

Intune/Endpoint Manager

SCCM

Windows OS deployment

Job description

Location: Toronto, ON | Work Model: Hybrid – 2 days onsite per week

Contract Duration: 18 months | Extension/Conversion: Possible

Work Schedule: 37.5 hours per week (7.5 hours/day); some flexibility outside regular business hours

Role Overview: Seeking an experienced Desktop Engineer / IT Build Analyst to manage Windows device compliance, patch remediation, and endpoint maintenance across a large enterprise environment. The role focuses on troubleshooting non-compliant devices, maintaining security standards, and developing PowerShell automation to streamline recurring remediation tasks.

The position involves both project work and business-as-usual (BAU) activities within a six-member core team.

Key Responsibilities

• Device Compliance & Patch Management: Diagnose and remediate Windows OS, Microsoft Office, driver, and configuration compliance issues.


• PowerShell Automation: Develop, test, and deploy scripts to automate recurring compliance fixes, patching, and routine maintenance.


• Endpoint Management: Collaborate with endpoint management teams to coordinate updates, minimize user disruption, and improve compliance processes.


• Windows 11 Upgrades: Support Windows 11 upgrades, configurations, and compliance requirements.


• Enterprise Application Management: Own selected enterprise applications, coordinate with vendors, and assess version releases for potential impacts.


• Advanced Troubleshooting: Resolve escalated patching, driver, and endpoint issues; perform root-cause analysis and document remediation activities.


• Stakeholder Collaboration: Work with helpdesk, IT, and endpoint teams to improve workflows and communicate with end users as needed.

Required Qualifications

• 6+ years of experience in desktop support, workstation maintenance, patch management, and device compliance.


• Strong knowledge of Windows 11, including OS configuration, patching, and driver management.


• Proficiency in PowerShell scripting and automation.


• Experience with patch management tools, endpoint management solutions, and automation frameworks.


• Strong troubleshooting, analytical, and problem-solving skills.


• Bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience.

Preferred Qualifications

• Experience with Microsoft Intune / Endpoint Manager or SCCM.


• Understanding of security compliance standards and endpoint management best practices.


• Previous banking experience and experience supporting large enterprise environments.


• Certifications such as CompTIA A+, CompTIA ITF+, or Microsoft Certified: Modern Desktop Administrator Associate.

Ideal Candidate: A hands-on Desktop Engineer with strong Windows 11, patch remediation, endpoint compliance, and PowerShell automation experience, ideally from a banking or large enterprise environment.