Desktop Engineer

TekStaff IT Solutions; Toronto; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

TekStaff IT Solutions seeks a Build Analyst (Desktop Engineer) to join our client in Toronto on a hybrid 18-month contract. The role focuses on troubleshooting and resolving Windows device compliance, patch management, and driver updates, with a strong emphasis on automation using PowerShell.

You will work with endpoint management and helpdesk teams to implement proactive compliance processes, test new automation, and ensure seamless Windows 11 upgrades while minimizing user disruption.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 6+ years of experience in desktop support or maintenance with a focus on compliance and patch management.
• Extensive knowledge of Windows 11, including OS configurations, patching, and driver management.
• Proficiency in PowerShell scripting for automation and maintenance tasks.
• Familiarity with patch management tools, endpoint management solutions, and automation frameworks.
• Strong problem-solving skills and a detail-oriented approach to troubleshooting and compliance.

Responsibilities

• Device Compliance Management
• Diagnose and resolve compliance issues related to OS patching, Office patching, driver updates, and other system configurations.
• Analyze root causes of non-compliance, document findings, and implement corrective actions.
• Maintain detailed records of non-compliance resolutions and follow up on unresolved issues to ensure timely compliance.
• Automation Development
• Develop and implement automation scripts (PowerShell) to proactively address common compliance issues across the device fleet.
• Collaborate with IT teams to identify systemic issues that can be resolved through automation and standardized processes.
• Test and deploy automated solutions that support patching, driver updates, and other routine maintenance tasks.
• Design client-focused solutions that meet business requirements.
• System Maintenance and Updates
• Maintain ownership of certain Enterprise applications, including engaging with vendors and reviewing version releases to identify any potential impacts in our environment
• Monitor and apply Windows OS updates, Office patching, and device driver updates to ensure systems are consistently up-to-date.
• Work with the endpoint management team to roll out patches and updates effectively, minimizing disruption to users.
• Assist with Windows 11 upgrades and configurations to meet current compliance standards and ensure smooth transitions.
• Troubleshooting and Support
• Provide advanced support for escalated issues related to patching, drivers, and other compliance-related problems.
• Communicate with end-users as needed to minimize impact and keep them informed during troubleshooting and updates.
• Collaborate closely with helpdesk and endpoint management teams to improve support workflows for compliance.

Skills

Windows administration

PowerShell

Troubleshooting

Automation

Communication

Documentation

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Intune (MDM)

SCCM

Endpoint Manager

Patch management tools

Job description

TekStaff's Client has a current vacancy for a Build Analyst (Desktop Engineer)

Duration : This is a 18 month contract located in Toronto/Ontario, Hybrid

Job Description

SUMMARY OF THE ROLE:

We are looking for a proactive and skilled Desktop Engineer to join our IT team. This role is focused on troubleshooting and resolving compliance issues across our organization’s Windows devices, ensuring that systems remain up-to-date and aligned with security standards. In addition to fixing non-compliant devices, you will also develop automation to streamline the resolution of recurring issues, enabling proactive compliance management.

Key Responsibilities:

• Device Compliance Management
• Diagnose and resolve compliance issues related to OS patching, Office patching, driver updates, and other system configurations.
• Analyze root causes of non-compliance, document findings, and implement corrective actions.
• Maintain detailed records of non-compliance resolutions and follow up on unresolved issues to ensure timely compliance.
• Automation Development
• Develop and implement automation scripts (primarily using PowerShell) to proactively address common compliance issues across the device fleet.
• Collaborate with IT teams to identify systemic issues that can be resolved through automation and standardized processes.
• Test and deploy automated solutions that support patching, driver updates, and other routine maintenance tasks.
• Design client-focused solutions that meet business requirements.
• System Maintenance and Updates
• Maintain ownership of certain Enterprise applications, including engaging with vendors and reviewing version releases to identify any potential impacts in our environment
• Monitor and apply Windows OS updates, Office patching, and device driver updates to ensure systems are consistently up-to-date.
• Work with the endpoint management team to roll out patches and updates effectively, minimizing disruption to users.
• Assist with Windows 11 upgrades and configurations to meet current compliance standards and ensure smooth transitions.
• Troubleshooting and Support
• Provide advanced support for escalated issues related to patching, drivers, and other compliance-related problems.
• Communicate with end-users as needed to minimize impact and keep them informed during troubleshooting and updates.
• Collaborate closely with helpdesk and endpoint management teams to improve support workflows for compliance.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 6+ years of experience in desktop support or maintenance with a focus on compliance and patch management.
• Extensive knowledge of Windows 11, including OS configurations, patching, and driver management.
• Proficiency in PowerShell scripting for automation and maintenance tasks.
• Familiarity with patch management tools, endpoint management solutions, and automation frameworks.
• Strong problem-solving skills and a detail-oriented approach to troubleshooting and compliance.

Preferred Qualifications:

• Extensive experience with endpoint management platforms, such as Microsoft Endpoint Manager (Intune) or SCCM.
• Relevant certifications, such as CompTIA A+, CompTIA ITF+, or Microsoft Certified: Modern Desktop Administrator Associate.
• Understanding of security compliance requirements and best practices for device management.

TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.