Windows Desktop Engineer (End Point Platform Management)

ALLTECH CONSULTING SVC INC; Quebec; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading global financial services firm is seeking a candidate to join their team, focusing on Windows endpoint management. This role involves ensuring high availability of solutions, providing level-3 support, and documenting technical processes. The ideal candidate will possess strong technical skills in Windows operating systems, cloud migration, and troubleshooting.

Qualifications

• Deep understanding of Windows OS.
• Experience with Windows 10/11 Intune.
• Strong experience with cloud migration.

Responsibilities

• Ensure solutions meet security and performance requirements.
• Provide level-3 support for escalated issues.
• Create and disseminate technical documentation.

Skills

Technical understanding of Windows operating systems

Windows 10/11 Intune Modern Management

SCCM OSD orchestration

PowerShell scripting

Cloud workloads migration

Active Directory knowledge

Strong troubleshooting mindset

Client/Server hardware knowledge

Designing technical solutions

Tools

SCCM

Intune

Jira

ServiceNow

Job description

About Us:
We are a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. We advise, originate, manage and distribute capital for governments, institutions and individuals. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. We provide you a superior foundation for building a professional career where you can learn, achieve and grow.

Technology/Role/Department at the Company:
Technology is the key differentiator that ensures that we manage our global businesses and serve clients on a market-leading platform that is resilient, safe, efficient, smart, fast and flexible. Technology redefines how we do business in global, complex and dynamic financial markets. We have a large number of award-winning technology platforms that help to propel our Firm’s businesses to be the top in the market. We have built strong techno-functional teams which partner with our offices globally taking global ownership of systems and products. We have a vibrant and diverse mix of technologists working on different technologies and functional domains. There is a large focus on innovation, inclusion, giving back to the community and sharing knowledge.The End User Endpoint and Tooling Team is committed to delivering an enterprise class Windows Desktop Platform to the firm. The team is responsible for all aspects of the design, configuration and integration of Windows Desktop and Laptop endpoints, including hardware, driver and firmware management.

Job Responsibilities:
We are looking for a person to be able to contribute to many of the on-going initiatives in some of these areas and to own engineering and operational tasks from beginning to end. The candidate will have a strong technical foundation, a strategic mind-set, excellent communication skills, and the ability to collaborate within a globally distributed team.The core responsibilities of this position include:
• Ensure that the solutions we develop meet the necessary security, supportability, and performance requirements identified by our stakeholders, regulators, and the organization at large.
• Ensure that we meet the business’ expectations of high availability, performance, and overall user experience.
• Sustain existing systems by providing level-3 support to help investigate and identify root cause for escalated issues.
• Create, review, maintain and disseminate knowledge through documentation and demonstrations of the technologies, tools, and methodologies that are used to support them. Dissemination of knowledge amongst peers and partnering support teams.

Required Skills:
• Deep technical understanding of Windows operating systems up to and including Windows 10/11/Server 2019
• Experience with Windows 10/11 Intune Modern Management.
• Expertise with SCCM OSD orchestration and software delivery concepts.
• Advanced scripting skills with PowerShell.
• Extensive experience with Enterprise workloads migration to the cloud such as network drives content to Microsoft OneDrive for Business.
• Knowledge of common Windows Infrastructure technologies including Active Directory, Group Policy, DNS/NRPT, PKI/CA, RADIUS, NPS, etc.
• Strong troubleshooting mindset (i.e. parsing event logs, SysInternals tools, analysing memory dumps etc).
• Experience automating workflows and providing self service capability.
• Client / Server hardware knowledge and management in an enterprise environment.
• Experience designing technical solutions to meet complex business requirements.
• Ability to author technical and operational management documentation including design and support documents, operational runbooks, internal knowledge base articles, etc

Desired Skills:
• Experience of Windows Modern Management (Intune, Autopilot, Windows365, etc)
• Desktop/Laptop Hardware Knowledge and Management in an enterprise environment (i.e. driver, firmware, bios management).
• Understanding of Agile principles and how to apply them.
• Infrastructure systems including experience with Jira, ServiceNow.