Desktop Engineer / Endpoint Management Engineer

BeachHead; Toronto; On-site; CAD 85,000 - 102,000; Full time

Job summary

BeachHead is seeking a seasoned Build Analyst/Endpoint Management Engineer in Toronto to manage device compliance, develop automation solutions, and maintain enterprise systems for security and operational efficiency.

The role emphasizes patching, driver updates, and OS configurations, with a focus on automating repetitive tasks and reducing user disruption through PowerShell scripts. Collaboration with IT teams and escalation support are key aspects.

Qualifications

• Bachelors degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 6+ years of experience in desktop support, device maintenance, or compliance management.
• Strong knowledge of Windows 11, including configuration, patching, and driver management.
• Proficiency in PowerShell scripting for automation and system management.
• Experience with patch management tools and endpoint management, such as Microsoft Endpoint Manager (Intune) or SCCM.
• Detail-oriented troubleshooting with a focus on security and compliance.

Responsibilities

• Diagnose and resolve compliance issues related to OS patching, Office patching, driver updates, and system configurations.
• Analyze root causes of non-compliance, document findings, and implement corrective actions.
• Maintain detailed records of compliance resolutions, following up on unresolved issues to ensure timely resolution.
• Develop and deploy automation scripts (PowerShell) to address recurring compliance issues.
• Collaborate with IT teams to identify systemic problems that can be mitigated through automation and standardization.
• Test, deploy, and monitor automated solutions for patching, driver updates, and routine maintenance.
• Manage the lifecycle of enterprise applications by engaging vendors and reviewing new software versions for impact.
• Monitor and apply Windows OS updates, Office patches, and device driver updates, minimizing user disruption.
• Support Windows 11 upgrades and configurations to ensure compliance and smooth transitions.
• Provide advanced troubleshooting for escalated compliance-related issues.
• Communicate effectively with end-users during troubleshooting and update processes.
• Work closely with helpdesk and endpoint management teams to optimize workflows and compliance support.

Skills

Windows 11 knowledge

PowerShell scripting

Independent and team collaboration

6+ years desktop support/compliance

Education

Bachelor’s degree in IT/CS or related field

Tools

Intune (MEM)

SCCM

Job description

Are you a seasoned Build Analyst looking to make an impact?

Working with one of our top financial clients, this role calls for a Desktop Engineer / Endpoint Management Engineer. In this position, you will be responsible for managing device compliance, developing automation solutions, and maintaining enterprise systems to ensure optimal security and operational efficiency.

Pay rate range (CAD): $61.59/hr – $73.91/hr

Responsibilities

• Diagnose and resolve compliance issues related to OS patching, Office patching, driver updates, and system configurations


• Analyze root causes of non-compliance, document findings, and implement corrective actions


• Maintain detailed records of compliance resolutions, following up on unresolved issues to ensure timely resolution


• Develop and deploy automation scripts (primarily PowerShell) to address recurring compliance issues proactively


• Collaborate with IT teams to identify systemic problems that can be mitigated through automation and standardization


• Test, deploy, and monitor automated solutions for patching, driver updates, and routine maintenance


• Manage the lifecycle of enterprise applications by engaging vendors and reviewing new software versions for impact


• Monitor and apply Windows OS updates, Office patches, and device driver updates, minimizing user disruption


• Support Windows 11 upgrades and configurations to ensure compliance and smooth transitions


• Provide advanced troubleshooting for escalated compliance-related issues


• Communicate effectively with end-users during troubleshooting and update processes


• Work closely with helpdesk and endpoint management teams to optimize workflows and compliance support

Desired Skill-Set

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience)


• 6+ years of experience in desktop support, device maintenance, or compliance management


• Strong knowledge of Windows 11, including configuration, patching, and driver management


• Proficiency in PowerShell scripting for automation and system management


• Experience with patch management tools, endpoint management solutions, such as Microsoft Endpoint Manager (Intune) or SCCM


• Detail-oriented troubleshooting skills with a focus on security and compliance


• Ability to work independently and collaborate effectively within a team

Nice to Have

• Relevant certifications, such as CompTIA A+, CompTIA ITF+, or Microsoft Certified: Modern Desktop Administrator Associate


• Experience with automation frameworks and scripting beyond PowerShell


• Understanding of security compliance standards and best practices for device managementPrior experience supporting Windows upgrades, particularly Windows 11


• Familiarity with vendor management and software impact assessment

BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making.