Desktop Support Analyst

Saskatchewan Polytechnic; Prince Albert; On-site; CAD 47,000 - 56,000; Part time

Benefits offered by this job

Temporary Market Stipend

Job summary

Saskatchewan Polytechnic Prince Albert Campus is seeking a Desktop Support Analyst to provide frontline IT support for end users and academic labs. The role includes installing, diagnosing, repairing, maintaining, and upgrading devices to ensure optimal workstation performance, reporting to the Endpoint Compute & Desktop Services Manager.

You will deploy, configure and support software, security, and patching, while developing and maintaining documentation and guides.

Qualifications

• Two-year Diploma in Information Technology or equivalent Canadian credential.
• Experience in enterprise IT environment with customer-facing support.
• Ability to troubleshoot hardware, software, peripherals and mobile devices.
• Experience communicating via remote, phone, email, chat and in person.
• Familiarity with service management, remote management and client tools.
• Strong analytical, problem-solving and time-management skills.

Responsibilities

• Provide single point of contact for end users to receive support and maintenance.
• Install, diagnose, repair, maintain and upgrade end-user devices and labs.
• Support software deployment, endpoint protection and patch management.
• Standardize enterprise images and maintain environment consistency.
• Create and maintain technical documentation and guides.
• Participate in extended support hours as required.

Skills

End-user support

IT troubleshooting

Remote assistance

Documentation

Team collaboration

Time management

Education

Two-year Diploma in Information Technology

Tools

Service management tools

Remote management tools

Client management tools

Job description

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Please ensure you have an updated resume and cover letter ready for uploading.

To ensure consideration, applications must be RECEIVED no later than 23:59 pm on the closing date. Please note only those applicants selected for further consideration will be contacted.

Please see Special Instructions for more details.

Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Posting Title Desktop Support Analyst

Classification Band 8

Location Saskatchewan Polytechnic Prince Albert Campus

Other Location(s) Saskatchewan Polytechnic Prince Albert Campus

Closing Date 10/05/2026

Start Date 09/21/2026

End Date 06/30/2027

Category of work Part Time

Hours of Work Regulated 36 hours (modified)

Salary Range $34.05 to $40.67 per hour

Temporary Market Stipend $2.40 per hour

.5 FTE ; hours may vary.

Job Duties/Qualifications, Skills and Abilities(QSA)

Job Duties

Job Duties

Reporting to the Endpoint Compute & Desktop Services Manager, under the mentorship of the Team Lead, the Desktop Support Analyst role is to provide a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment and academic labs to ensure optimal workstation performance.

QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE

Specific Accountabilities

Endpoint Computing for customers and academic labs

• Deploy, configure, maintain, and support end user compute devices within an enterprise client management.
• Implement, configure, maintain, and support software, endpoint protection and patch management system for automation of these services.
• Implement processes and procedures to standardize and maintain IT enterprise images for computers to insure a consistent environment.
• Analyze technical requirements, develop, and maintain additional functionality and integrations as required.
• Provide intermediate level assistance by responding to questions, error reports, alerts, problems, and support escalations.
• Develop and maintain technical documentation and procedural guides.
• Participate in extended support hours for system maintenance and planned processes as per the collective agreement.
• Utilize remote tools as necessary for task completion.
• First contact with end user skillset.
• Utilize phone, email, and other points of contact to accomplish tasks.

Knowledge & Expertise

• Maintain an advanced level of knowledge on current and emerging trends in functional area.
• Develop documentation, support procedure and ITS training for all services released and updated.
• Communicate, mentor, and share advanced knowledge with clients, team members and colleagues.
• Effectively utilize Service Desk and project management systems to accurately describe tasks and record time/effort.
• Hold to ITL standards for process and procedure performance.

Required Qualifications, Skills and Abilities (QSA)

• Two-year Diploma in Information Technology (foreign education must have Canadian equivalency certification).
• One year experience within an enterprise information technology environment in a customer-support facing role.
• Demonstrated knowledge in providing technical and troubleshooting assistance related to technical hardware and software, peripherals, mobile devices and other tools and products within an enterprise information technology environment.
• Demonstrated knowledge in providing support and training through multiple communication channels including remote, phone, email, chat and in person, documenting those requests and solutions following established processes.
• Demonstrated knowledge of service management, remote management, and client management tools.
• Effective analytical, problem solving, and decision-making skills.
• Strong communication and facilitation skills.
• Effective organizational and time management skills.
• Ability to collaborate and work well with teams with a high level of initiative and motivation.

Desired QSA

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this position?
  • Saskatchewan Polytechnic Careers Site
  • Newspaper
  • LinkedIn
  • Workopolis
  • SaskJobs.ca
  • Social Media
  • Personal Referral
  • Other
• If you answered 'Other' above, please specify source here:

  (Open Ended Question)