Department supervisor: full time - marlborough

The Home Depot Canada; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Department Supervisor to lead a team and enhance customer service. In this role, you will inspire associates to build relationships with customers while ensuring operational excellence. You will be responsible for managing performance, staffing levels, and driving sales through effective merchandising. This position offers a unique opportunity to develop your leadership skills in a supportive environment that values teamwork and personal growth. If you are passionate about customer service and have a knack for motivating others, this is the perfect role for you.

Benefits

Health and Dental Benefits

Profit Sharing

Stock Purchase Plan

Paid Training

Career Development

Tuition Reimbursement

Qualifications

• 1-2 years experience as a supervisor or leading teams is required.
• Ability to work a flexible schedule including days, evenings, and weekends.

Responsibilities

• Lead and inspire associates to provide exceptional customer service.
• Manage associate performance through development and ongoing feedback.
• Ensure safety and asset protection standards are followed.

Skills

Organizational Skills

Interpersonal Skills

Customer Service Skills

Decision Making

Problem Solving

Education

High School Diploma

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results.

What sets us apart?

1. Health and Dental Benefits for Full Time associates
2. Profit Sharing and Stock Purchase Plan
3. Paid Training & Career Development
4. Tuition Reimbursement
5. The Home Depot Values that inspire teamwork and camaraderie amongst department leaders and associates

What you will be doing:

1. Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge
2. Ensuring department staffing levels meet business needs
3. Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback
4. Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on inventory, overhead organization and cross merchandising in order to drive sales
5. Maintaining 100% in stock and overhead organizational plans
6. Investigating, resolving and escalating customer issues as appropriate
7. Communicating store sales, event and promotional activities through rallies and weekly department meetings
8. Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed

What we are looking for:

1. Ability to work a flexible schedule; including days, evenings and weekends
2. Excellent organizational, interpersonal and customer service skills
3. Excellent decision making ability and problem solving skills
4. 1-2 years experience as a supervisor / leading teams