Dental Treatment Coordinator - Patient Care & Scheduling

Dentalcorp; Cambridge; Hybrid; CAD 34,000 - 41,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Employee assistance program

Job summary

Ainslie Street Dental in Cambridge, Ontario is seeking a Treatment Coordinator to guide patients through their treatment journey. You will coordinate appointments, explain treatment plans, and assist with financing options, while building strong patient relationships and ensuring accurate records.

The role emphasizes patient-centered communication, collaboration with the dental team, and adherence to privacy and regulatory standards in a fast-paced practice setting.

Qualifications

• Clinical experience as Treatment/Scheduling Coordinator required.
• Knowledge of dental treatment plans and ability to educate patients.
• Experience with dental software programs.
• Strong customer service experience.

Responsibilities

• Serve as the main point of contact for patients, explaining treatment plans, procedures, costs, and financing options.
• Support treatment planning by coordinating appointments and follow-ups with the dental team.
• Present treatment costs, collect payments, process insurance claims, and assist with payment plans.
• Build strong patient relationships to encourage treatment acceptance, retention, and follow-up care.
• Maintain accurate patient records and ensure smooth scheduling to optimize chair time.
• Collaborate with clinical and administrative staff to deliver seamless, high-quality care.
• Uphold privacy, ethical, and regulatory standards in all patient interactions.

Skills

Clinical coordination

Dental treatment plans

Customer service

Dental software

Tools

Dental software

Job description

Ainslie Street Dental in Cambridge, Ontario is seeking a Treatment Coordinator to guide patients through their treatment journey. You will coordinate appointments, explain treatment plans, and assist with financing options, while building strong patient relationships and ensuring accurate records.

The role emphasizes patient-centered communication, collaboration with the dental team, and adherence to privacy and regulatory standards in a fast-paced practice setting.