Treatment Coordinator & Dental Assistant—Grow Your Career

Rideau Dental; Ottawa; On-site; CAD 40,000 - 44,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Entertainment deals

Employee Assistance Program

Job summary

Rideau Dental in Ottawa is seeking a Treatment/Scheduling Coordinator to guide patients through treatment plans, costs, and financing options. The role coordinates with the dental team to schedule care and ensure smooth operations.

The ideal candidate has NDAEB certification, prior dental assisting experience, and strong customer service skills, with proficiency in dental software and patient education.

Qualifications

• Clinical experience as Treatment/Scheduling Coordinator is required.
• NDAEB certification is required.
• Previous Dental Assisting experience is required.
• Knowledge of dental treatment plans and ability to educate patients is required.
• Experience with dental software programs is required.
• Strong customer service experience.

Responsibilities

• Serve as the main point of contact for patients, explaining treatment plans, procedures, costs, and financing options.
• Support treatment planning by coordinating appointments and follow-ups with the dental team.
• Present treatment costs, collect payments, process insurance claims, and assist with payment plans.
• Build strong patient relationships to encourage treatment acceptance, retention, and follow-up care.
• Maintain accurate patient records and ensure smooth scheduling to optimize chair time.
• Collaborate with clinical and administrative staff to deliver seamless, high-quality care.
• Uphold privacy, ethical, and regulatory standards in all patient interactions.

Skills

Clinical experience

Dental software

Customer service

Education & patient education

Scheduling coordination

Communication

Team collaboration

Education

NDAEB certification

Dental assisting experience

Tools

Dental software programs

Job description

Rideau Dental in Ottawa is seeking a Treatment/Scheduling Coordinator to guide patients through treatment plans, costs, and financing options. The role coordinates with the dental team to schedule care and ensure smooth operations.

The ideal candidate has NDAEB certification, prior dental assisting experience, and strong customer service skills, with proficiency in dental software and patient education.