Dental Receptionist

Victoria Cool Aid Society; Victoria; On-site; CAD 31,000 - 45,000; Part time

Job summary

Victoria Cool Aid Society is seeking a Dental Receptionist to join the Cool Aid Dental Clinic at 713 Johnson Street. The role supports busy clinic operations, handling phone inquiries, scheduling and billing while ensuring respectful, client‑centered service for adults on fixed incomes or with ministry coverage.

You will balance cash, process insurance claims, and coordinate with dentists and staff to maintain accurate patient records.

Qualifications

• Completion of Grade 12 plus a minimum of one year of dental reception or Certified Dental Assistant training.
• Ability to manage both paper and electronic information effectively and communicate well both orally and in writing.
• Experience that includes familiarity with the Tracker system and/or other dental software programs; sterilization skills are a plus.

Responsibilities

• Provides reception services for the dental clinic, including answering all phone calls, making appointments, taking and relaying messages and booking appointments.
• Processes payments and insurance claims and forms, including receiving and recording payments for dental services, balancing and reporting the Daily Bank Deposit.
• May assist with month end reconciliation and statistics.
• Determines and confirms insurance benefits, explains insurability or costs to patients and assists with billing.
• Performs clerical duties including organizing current and dead files; maintains office supplies and performs other related duties; chairside assistance if qualified.
• Communication and information sharing, participates in staff meetings, discusses inquiries for information with internal and external contacts, answers routine inquiries.

Skills

Interpersonal communication

Oral & written communication

Time management

Team collaboration

Education

Grade 12 + dental reception training

Tools

Tracker system

Dental software

Job description

Detailed Job Description

This is a unique opportunity to join an innovative not-for-profit, in an environment that is committed to promoting continuous learning, creativity and collaboration. The Cool Aid Dental Clinic works in association with the Victoria Cool Aid Society, providing full dental services for adults that have multiple barriers to accessing dental care. The dental reception position is a rewarding opportunity to work in the non-profit sector with an emphasis on providing affordable dental treatment for those who are on a fixed income or have Ministry coverage. The receptionist will be a valued part of a cheerful team that is passionate about making a difference in the community. The Dental Receptionist works in a supportive capacity with other members of the dental clinic team. Responsibilities include maintenance of client records, booking appointments, billing, maintaining and balancing cash records, receiving and providing information to clients and the public, understanding government and carrier benefit guidelines and providing clerical support. The successful applicant will have the ability to organize work, manage time and carry out the duties of the position with independence. In addition, they will have experience in clinical or other settings that include clients who come from diverse ethnic and socio-economic backgrounds all while maintaining sensitivity towards the needs of all patients.

Qualifications

• Completion of Grade 12 plus a minimum of one year of dental reception or Certified Dental Assistant training.
• Ability to manage both paper and electronic information effectively and communicate well both orally and in writing.
• Experience that includes:
• Familiarity with the Tracker system and/or other dental software programs.
• Skills in assisting with sterilization would be an asset.
• Excellent interpersonal communication skills and the ability to maintain good working relationships with colleagues.
• Ability to function and work cooperatively with several dentists and as a member of an interdisciplinary team, and with members of the community.

Responsibilities

• Provides reception services for the dental clinic, including answering all phone calls, making appointments, taking and relaying message and booking appointments. Confirms appointments on a daily basis; organizes charts for the day’s patients; enters and updates patient information.
• Processes payments and insurance claims and forms, including receiving and recording payments for dental services, balancing and reporting the Daily Bank Deposit.
• May assist with month end reconciliation and statistics.
• Determines and confirms insurance benefits, explains insurability or costs to patients and assists with billing.
• Performs clerical duties including organizing current and dead files; maintains office supplies and performs other related duties when appropriate, including chairside assistance if qualified.
• Communication and information sharing, participates actively in staff meetings, discusses inquiries for information with internal and external contacts, answers routine inquiries and refers questions to the appropriate person if necessary.
• Acts within the spirit and intent of the Society's Code of Professional Conduct.

Requirements

• Complete the Ministry of Public Safety and Solicitor General Criminal Record Check.

Job Information

• Hourly Wage Rate $27.63.
• Work Location 713 Johnson Street - Cool Aid Dental Clinic.
• Work Days Monday, Tuesday, Wednesday, Thursday.
• Work Time 8:30 am to 4:30 pm.
• Weekly Hours 30 hours per week.
• Union Exempt.
• Job Type Permanent - Part-time.
• Benefits: We offer a range of 100% employer paid benefits including health and dental care covered at 100% for basic and 100% for prescription drugs and vision coverage for both the employee and eligible dependants. We also offer excellent in-house training covering all aspects of working with our clients and other core skills, and are committed to providing our staff with a wide range of learning and development opportunities.